Telephonist

Role overview

This position involves managing a digital telephone switchboard and acting as the first point of contact for members of the public. The role requires a courteous, professional approach when dealing with both external callers and colleagues within the organisation.

Key duties

• Handle incoming calls through the digital switchboard and connect callers to the right person or department.
• Serve as the initial communication point for the public, maintaining a supportive and polite manner at all times.
• Follow established procedures for emergencies, alarm activation, and contact with staff on out-of-hours duty.
• Provide flexible cover across a 24/7 schedule when needed.

Experience and training

Previous telephony experience and basic computer literacy would be an advantage, although full training will be provided to the selected candidate.

Additional information

For further details, you may contact Joan Connor at joan.connor2@nhs.scot or Yvonne Kane at yvonne.kane1@nhs.scot. Telephone: 01463 888330.

Visa and sponsorship note

This position is not eligible for a Skilled Worker visa or a Health and Care Worker visa. The organisation is unable to offer a Certificate of Sponsorship (CoS) to applicants.

Equality and diversity

The employer is committed to building an inclusive workforce, promoting equality and diversity, and removing unlawful discrimination. Applications are welcomed from all parts of society.