Telemarketing Executive

Job Overview

P2G Mobility Tech Private Limited is seeking an energetic and target-driven Telemarketing Executive to join our marketing team in Barrackpore, Kolkata. This full-time position focuses on generating leads, engaging potential customers, and supporting sales efforts via effective phone communications. The role requires strong speaking skills, customer handling expertise, and a proactive approach to meeting business goals.

Key Responsibilities

• Make outbound calls to potential and existing clients to introduce our products and services.
• Generate qualified leads and schedule meeting appointments for the sales team.
• Follow up with prospects to convert inquiries into sales opportunities.
• Maintain detailed customer records and call logs using CRM systems or Excel.
• Respond professionally to customer questions and provide accurate information.
• Meet daily, weekly, and monthly targets for calls and lead generation.
• Collaborate with other departments to meet customer needs.
• Maintain high customer satisfaction through courteous and professional communication.

Candidate Eligibility

• Graduation in any discipline; candidates with higher secondary education and relevant experience will also be considered.
• 0 to 2 years of experience in telemarketing, telesales, customer support, or call center operations.
• Fresh candidates with excellent communication skills are welcome to apply.

Required Skills

• Fluent verbal communication in English, Hindi, and preferably Bengali.
• Strong persuasion and negotiation abilities.
• A focus on excellent customer service.
• Basic proficiency in Microsoft Office tools such as Excel and Word.
• Capability to perform under targets and deadlines.
• Positive attitude and eagerness to learn.

Preferred Experience

• Prior involvement in BPO, telecalling, customer support, banking, insurance, financial technology, automobile, electric vehicles, or retail sectors is advantageous.

Performance Metrics

• Quantity of outbound calls daily.
• Number of qualified leads generated.
• Appointment scheduling effectiveness.
• Lead conversion rate.
• Customer satisfaction and quality of calls.
• Consistent daily productivity and attendance.

Working Conditions and Benefits

• Work nine hours daily including breaks.
• Work schedule consists of six days per week as per company rules.
• Compensation package includes ₹20,000 monthly CTC.
• Eligibility for performance-based incentives.
• Paid leave granted according to company policy.
• Opportunities for career advancement and learning programs.

Reporting

The position reports directly to the Senior Manager of Marketing.