Telemarketer

About Zenaurora Digital Marketing Academy

Zenaurora Digital Marketing Academy is committed to delivering practical digital marketing education designed to equip learners with applicable skills for the professional environment. The academy provides structured courses, comprehensive resources, and ongoing mentorship to support individuals throughout their career progression. Its inclusive and results-driven approach fosters continuous skill development and learning accessibility. Team members play an essential role in facilitating clear, supportive communications and delivering high-quality service to empower students.

Role Overview

The position of Telemarketer is a full-time remote role focused on reaching out to potential and current learners to present Zenaurora’s digital marketing programs. Primary duties include outbound calling, managing leads, booking appointments or consultations, and maintaining methodical records within CRM or other tracking platforms. The role requires responding to basic course inquiries, collecting prospect data, and upholding professional communication standards reflective of the academy's principles. The Telemarketer is expected to work collaboratively with the admissions or sales teams, achieve call and enrollment conversion goals, and provide courteous customer service.

Key Responsibilities

• Make outbound calls to prospective and existing learners to promote digital marketing training programs.
• Respond to inquiries and effectively communicate course offerings and enrollment options.
• Schedule appointments and consultations while maintaining accurate follow-up records within CRM systems.
• Collaborate with sales and admissions teams to meet targets and share pertinent information.
• Adhere to guidelines, scripts, and performance metrics to ensure consistency and compliance.
• Maintain availability during assigned working hours to support seamless communication.

Qualifications and Requirements

• Excellent interpersonal and customer service skills to engage prospects and build rapport.
• Strong communication abilities, including clear spoken English and professional telephone etiquette.
• Organizational aptitude in appointment scheduling and managing follow-ups effectively.
• Basic sales skills with a focus on ethical persuasion and target achievement.
• Reliable remote work capability and proficiency with email, CRM tools, and spreadsheets.
• Quick learning of scripts, procedures, and systems is essential.
• High school diploma or equivalent; experience in telemarketing, call centers, or educational service sectors is advantageous.
• Familiarity with digital marketing concepts is a beneficial plus.