Telecalling Executive

About the Role

DRS Pest Solutions seeks a motivated and energetic Telecalling Executive to join their team. This role focuses on initiating contact with potential customers, promoting services, scheduling appointments, and building strong client relationships. The candidate must demonstrate outstanding communication skills and a customer-centric mindset.

Key Duties

• Conduct outbound calls to potential clients to promote pest control services offered by DRS Pest Solutions.
• Manage inbound customer queries efficiently and professionally.
• Generate and evaluate leads via telecalling and follow-up efforts.
• Arrange appointments for sales and service teams.
• Provide customers with detailed information about pest control services, annual maintenance contracts, and related pricing.
• Document customer information accurately using CRM software or Excel.
• Follow up with existing customers for contract renewals and gather feedback.
• Meet daily and monthly targets for calls and lead generation.
• Address customer questions and collaborate with internal teams to ensure prompt service delivery.
• Prepare daily call summary reports and update management on activities.

Candidate Profile

• Minimum education: Bachelor's degree or completion of PUC/12th standard; graduates preferred.
• Experience range: 0 to 2 years in telecalling, customer support, telesales, or inside sales roles.
• Fresh graduates with strong communication skills are welcome to apply.
• Fluent verbal communication in English and Kannada; Hindi proficiency is a plus.
• Strong interpersonal skills with a customer-focused approach.
• Ability to generate leads and conduct follow-ups effectively.
• Basic familiarity with MS Excel and MS Office.
• Excellent listening, negotiation, and independent working skills.
• Positive attitude and eagerness to learn new skills.