Telecalling Executive

Company Overview

Edunova Technology is a premier IT training and software development organization focused on professional certification courses, internships, and placement-driven training. We empower students and professionals by providing industry-relevant education and practical experience to boost their careers in technology.

Job Summary

We are seeking a confident, target-oriented Telecalling Executive to engage with prospective students, comprehend their career aspirations, and convert their inquiries into admissions successfully. Candidates must possess strong communication skills, persuasive abilities, and a knack for nurturing solid client relationships.

Key Responsibilities

• Initiate contact with potential students via outbound calls and diligently follow up on leads.
• Provide detailed information about Edunova Technology’s courses, training modules, internship opportunities, and placement assistance.
• Understand the needs of customers and suggest appropriate educational programs.
• Respond to inquiries obtained through phone, WhatsApp, website, and social media channels.
• Maintain consistent communication with interested candidates until they complete admission formalities.
• Meet or exceed monthly targets for admissions and revenue.
• Accurately update customer interactions and progress in the CRM system.
• Collaborate effectively with counseling and marketing departments.
• Keep precise records of leads generated and daily calling activities.
• Deliver outstanding customer service throughout the enrollment journey.

Candidate Profile and Skills

• Excellent verbal communication, especially in Hindi and basic English.
• Notable abilities in persuasion and negotiation.
• Strong interpersonal skills and customer handling aptitude.
• Capability and confidence to make 80 to 150 outbound calls daily.
• Basic proficiency with computers, including MS Excel, Google Sheets, and CRM software.
• A positive mindset coupled with eagerness to learn continuously.
• Comfort operating in a target-driven environment.

Preferred Qualifications and Experience

• Graduate in any discipline preferred; however, 12th pass candidates with relevant experience are also encouraged to apply.
• Experience in education sales, telecalling, BPO, EdTech, or admission counseling is advantageous.

Compensation and Benefits

• Fixed monthly remuneration ranging from ₹10,000 to ₹25,000, with attractive performance-related incentives.
• Growth prospects based on performance, including professional advancement opportunities.
• Training programs focused on sales techniques and communication skills.
• Supportive and friendly workplace atmosphere.
• Potential career progression into senior telecalling roles, admission counselling, team leadership, or business development positions.

Working Conditions

• Full-time employment with six working days per week.
• Working hours from 10:00 AM to 7:00 PM.

Ideal Candidate Traits

• Enjoys interpersonal communication and engaging with diverse individuals.
• Possesses confidence and persuasive communication skills.
• Self-driven and motivated towards meeting targets.
• Excellent at building trust and rapport with prospective students.
• Keen on developing a long-lasting career in educational sales.