Telecalling Executive

Job Overview

Magnatek Enterprises is seeking a dedicated Telecalling Executive in Hyderabad, Andhra Pradesh, to handle both inbound and outbound customer communications effectively.

Primary Duties

• Initiate outbound telephone calls to prospective clients to promote products or services.
• Respond promptly to inbound customer calls, addressing inquiries and handling complaints.
• Evaluate customers' needs and recommend suitable solutions.
• Maintain accurate and detailed documentation of each customer interaction and transaction.
• Utilize prescribed communication scripts for handling various topics to ensure consistent messaging.
• Recognize urgent customer issues and escalate to appropriate departments.
• Direct calls to relevant teams when required to provide efficient customer service.
• Perform market analysis to identify new potential leads and opportunities.
• Resolve customer concerns with professionalism and attentiveness.
• Inform customers comprehensively about the company's products and services.
• Uphold a courteous and positive demeanor during all interactions.
• Meet or surpass established daily, weekly, and monthly performance targets.
• Regularly update and manage customer information within the company database.
• Engage in training sessions and workshops aimed at skills enhancement.
• Comply with all organizational policies and procedures consistently.