- Erfahrung
- Beliebig
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 2 Tagen
- Arbeitsmodus
- Im Büro
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
About the Role
At isolved, our customers are central to our mission. As a Strategic Customer Success Manager, you will serve as a trusted advisor and strategic collaborator, helping clients maximize the benefits of their investment throughout their journey with isolved. This highly visible client-facing position involves working closely with cross-functional teams while advocating for customer needs and proactively steering organizations toward their business objectives. Success in this role is measured by customer retention, satisfaction, product adoption, and cultivating enduring client partnerships.
Key Responsibilities
- Engage directly with customers to enhance their user experience through personalized, one-on-one interactions beyond general communications.
- Take responsibility for ensuring customer health by promoting adoption, identifying opportunities for referrals and references, and serving as the escalation point for issues affecting customer relationships.
- Maintain thorough documentation of standard meetings, communications, and account reviews to detect opportunities and address risks promptly.
- Ensure customers are trained and continually using the product effectively, including offering targeted recommendations to close knowledge gaps and foster independence.
- Serve as the primary liaison between isolved and customers by communicating important updates, product roadmaps, feature enhancements, and other relevant information.
- Utilize available resources and subject matter experts to stay well-informed on isolved’s features, advising clients on opportunities for deeper adoption and expansion.
- Handle customer communications regarding renewals and pricing adjustments and lead negotiations as needed.
- Advocate for customers by encouraging participation in community forums, case studies, references, testimonials, and sharing best practices.
- Act as the customer’s voice internally, providing insights on improvements to better serve client needs.
- Participate in additional projects as assigned.
Required Qualifications
- Experience in Customer Success, Account Management, or comparable client-facing roles.
- Strong communication, presentation, and relationship-building abilities.
- Excellent analytical and problem-solving skills with attention to detail.
- Capable of managing multiple priorities in a dynamic environment.
- Proven experience collaborating across teams to drive positive customer outcomes.
- Comfortable leading difficult conversations, renewal discussions, and negotiations.
- Proficiency in Microsoft Office suite including Outlook, Excel, and PowerPoint.
- Familiarity with Human Capital Management (HCM), HR, or Payroll systems.
About isolved
isolved is a leader in employee experience, delivering intuitive, people-focused HCM technology. Our solutions are utilized directly or through partners by over five million employees and 145,000 employers. The isolved People Cloud platform connects and manages the employee lifecycle across talent management, HR, payroll, workforce management, and engagement functions. We empower high-growth organizations to enhance workforce productivity and employee experience for today and the future.
Equal Opportunity Employer
isolved is committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We embrace a meritocratic and inclusive culture where skills and performance are valued above all else.