Spa Attendant

About Four Seasons

Four Seasons is driven by its people, a diverse group who strive for continuous self-improvement and treat one another with respect and empathy. Our teams globally deliver remarkable experiences to guests, residents, and partners, upholding our commitment to luxury infused with sincerity. We foster a world-class workplace environment that empowers our people to consistently provide exceptional service.

We value recognizing familiar faces, warmly welcoming newcomers, and treating everyone as we would wish to be treated. Our mission is to create lasting impressions by genuinely connecting individuals with each other and the world around them, enriching their lives.

About the Location

Situated in the heart of the renowned Central Serengeti wildlife reserve, our lodge offers a unique setting surrounded by the Big Five animals roaming freely. Elevated platforms and walkways overlook an animal watering hole frequented by elephants at dawn. The lodge, opened in December 2012 under Four Seasons Hotels and Resorts, features 77 rooms (including 12 suites and 5 villas), 3 upscale dining venues, a Discovery Centre exploring Serengeti’s wildlife and history, Kijana Kids Club, a spa with six private treatment pavilions celebrating African-inspired rituals, a fitness center, and expert guides providing unforgettable safari experiences. It is easily reached via a 45-minute drive from the Seronera Airstrip, linked to major Tanzanian airports.

Role Purpose

The Spa Attendant’s main responsibility is to uphold exceptional cleanliness and hygiene standards throughout the spa. This includes assisting therapists in preparing and clearing treatment rooms and offering courteous, professional assistance to guests as needed.

Key Responsibilities

• Efficiently respond to guest interactions with professionalism and politeness to ensure maximum comfort and satisfaction.
• Adhere strictly to Four Seasons’ policies and procedures.
• Prepare and maintain all spa areas, including refreshments, changing rooms, treatment spaces, and relaxation zones according to established standards.
• Provide outstanding hospitality during guest interactions, manage special requests when feasible, resolve complaints, and assist with inquiries about spa services.
• Escort guests to their spa appointments and support their use of spa facilities.
• Collaborate effectively and amicably with colleagues and supervisors.
• Perform cleaning and tidying duties across all spa work areas continuously.
• Monitor spa equipment conditions, reporting maintenance needs promptly.
• Maintain adequate inventory levels of spa linens.
• Handle procurement-related logistics including receiving, delivering, and storing spa products.
• Keep surrounding areas such as walkways, pantries, and offices clean and orderly.
• Ensure all equipment is safe and operational at all times.
• Follow the lodge’s code of conduct along with grooming and hygiene standards.
• Demonstrate a proactive, hands-on approach and support teammates during peak times.
• Participate actively in team briefings and meetings.
• Maintain a safe and organized working environment consistently.
• Undertake any additional tasks assigned by management.
• Show proficiency with the spa’s reservations software system.
• Quickly identify and report any facility maintenance or equipment issues directly to management.