Software & AI Solutions Specialist

Role Overview

Join a global non-governmental organization as a Software & AI Solutions Specialist, supporting around 250 employees worldwide by ensuring access to optimal software and AI tools while facilitating efficient and secure usage.

Key Duties

• Monitor emerging trends and best practices in software and AI to evaluate their applicability within the organization.
• Promote knowledge by offering training resources like online courses, workshops, and documentation to enhance user understanding of software capabilities and related risks.
• Serve as a subject matter expert advising teams and leadership on how to maximize software utility including AI integrations.
• Maintain a comprehensive overview of the organization's diverse software and AI landscape and ongoing projects.
• Administer and configure key software platforms and offer user support to colleagues.
• Develop workflow automation using no-code and low-code tools, integrating rule-based and AI-driven processes to boost efficiency.
• Lead software and AI tool selection and collaborate with departments to ensure smooth deployment and system integration.
• Contribute to the formulation of technology strategy, roadmaps, and policy ensuring resources are judiciously utilized and emerging technologies leveraged.
• Work closely with data protection staff to uphold IT security and data privacy compliance.

Required Qualifications

• Completed degree or equivalent IT qualification with a minimum of four years professional experience.
• Strong affinity and quick adaptability to new software solutions combined with solid AI knowledge and experience.
• Proficiency in English communication, both written and spoken.
• Structured and practical work approach with a continuous learning mindset.
• Commitment to organizational mission and values.

Preferred Qualifications

• Experience in software training, documentation, and user support.
• Project management expertise.
• Familiarity with no-code/low-code automation platforms like Make.
• Knowledge of CRM systems such as HubSpot.
• Basic German language skills.
• Foundational understanding of software development (e.g., REST APIs) and IT security practices.

Benefits & Workplace Environment

• Fully remote work with optional office presence in Berlin available.
• Flexible scheduling with overtime compensated by time off.
• Opportunities for temporary work abroad within an annual limit.
• 25 days annual leave plus incremental additional days per service year; options to purchase extra leave.
• Supportive, appreciative team culture with focus on staff development.
• Dedicated learning & development budget.
• Provision of company laptop and well-equipped office facilities.
• Access to mindfulness and mental wellbeing programs.
• Diverse and inclusive work environment encouraging authenticity.

Additional Information

• Reporting line: Senior International IT Specialist.
• Department: International IT Team of 10 members.
• Working hours: 30–40 hours per week.
• Location: Remote within Germany or EU.
• Employment type: Permanent with initial one-year contract and extension option.
• Start date: As soon as possible.
• Application deadline: Open until the position is filled.
• Recruitment process includes screening, two interviews, and a practical assignment.
• Applications are encouraged even if not all qualifications are met; reasonable accommodations provided for disabilities or neurodivergence.
• Applicants are asked to submit CV and motivation letter describing interest in the mission and relevant experience.
• Applications without photo and personal birth details preferred.