Site Lead

Role overview

This position is responsible for leading the site end to end, covering governance, day-to-day operations, and service delivery. The role ensures that all facility services meet client expectations, operational benchmarks, safety standards, and budget goals.

Site operations management

• Oversee both technical and soft services across the facility.
• Keep services running without interruptions.
• Track operating performance and ensure adherence to required standards.
• Handle site-level escalations and resolve issues effectively.

Client relationship management

• Serve as the main contact for client representatives and stakeholders.
• Run governance discussions and periodic business reviews.
• Maintain client satisfaction by closing issues in a timely manner.
• Look for ways to improve and expand service quality.

Team leadership and people management

• Direct multiple facility teams working across different functions.
• Strengthen employee performance, engagement, and accountability.
• Make sure the site has the right staffing levels and training support.
• Encourage teamwork and a strong ownership culture.

Financial and budget management

• Control site budgets and keep operational spending within plan.
• Review invoices, validate billing, and identify cost-saving opportunities.
• Assist with procurement activities and contract administration.
• Maintain financial discipline and reporting accuracy.

Compliance and risk management

• Ensure the site follows statutory requirements as well as client-specific standards.
• Support health, safety, and environmental implementation and risk reduction measures.
• Keep the site audit-ready and aligned with governance expectations.

Vendor and contract management

• Monitor vendor delivery and SLA performance.
• Conduct periodic vendor performance reviews.
• Support discussions related to contract renewal and negotiations.

Reporting and governance

• Prepare MIS reports and operational dashboards.
• Participate in management review meetings.
• Share performance updates and key metrics with stakeholders.
• Track KPIs and drive continuous improvement actions.

Qualifications and experience

A bachelor’s degree in engineering, facilities management, business administration, or a related discipline is required. An MBA is preferred. The ideal candidate should have 8 to 10 years of experience in facilities management or integrated workplace management.