Shift Lead

Role Overview

The Shift Lead plays a key role in managing store operations during the absence of store management by opening and closing the store, handling daily cash processes, and ensuring the sales floor and stockroom are prepared for business. This position requires coordinating deliveries, overseeing customer interactions, and assisting in operational and inventory management tasks.

Key Responsibilities

• Open and close the store including initializing systems and appropriate cash handling.
• Manage product returns, order voids, customer refunds, and safely secure cash drops; provide change as needed.
• Deliver an exceptional customer experience by greeting customers and resolving inquiries promptly.
• Coach team members on customer service best practices to maintain a high standard of service delivery.
• Hold store keys to enable store access in the absence of management.
• Support warehouse and vendor order processes by assisting in order creation, review, receipt, and delivery coordination.
• Register and track sales transactions accurately, manage scanning errors, verify prices, and handle voids as necessary.
• Collaborate with managers on order exceptions, reverse logistics, and merchandise displays including promotional setup and resets.
• Maintain precise inventory counts and manage stockroom organization adhering to store standards.
• Ensure compliance with product rotation policies and regulatory guidelines, including pricing accuracy and signage display.
• Assist with bookkeeping duties such as cash reports, counts, ledgers, and bill payments when requested.
• Maintain store cleanliness and orderly appearance, reporting repairs as needed.
• Support food safety protocols including product placement and stock rotation following first-in, first-out methodology.
• Utilize knowledge of store systems and equipment to assist in daily operations.
• Provide support at the pharmacy window as required.
• Enforce compliance with legal regulations on controlled products such as alcohol and tobacco.
• Conduct team member bag checks before leaving the premises for security compliance.
• Adhere to company policies and foster respectful workplace relationships.
• Complete special assignments and other requested tasks timely.

Training and Development

• Participate in training sessions and complete Professional Practice Learning (PPL) modules as assigned by management.

Communication and Leadership

• Act as a liaison between management and floor staff, communicating tasks and ensuring workflow continuity.
• Report disciplinary matters and customer complaints immediately to management.

Qualifications

• Minimum one year of experience in leadership, supervisory, or retail key holder roles.
• Fluent English skills in reading, writing, and speaking (exceptions apply for Puerto Rico).
• Preferred knowledge in store inventory control.
• Openness to hiring applicants with arrest and conviction backgrounds.
• Possession and maintenance of valid PTCB certification or pharmacy license where state law requires.

Additional Information

Walgreens is an Equal Opportunity Employer committed to disability and veteran inclusion. The compensation package varies based on location, skills, qualifications, experience, and other relevant factors. This position remains open until filled.

Hourly Salary Range: $17 to $20 per hour