Service Lead

About Trek Bicycle

Trek is a remarkable employer dedicated to building products they love while delivering exceptional hospitality to customers. The company aims to change the world by encouraging more people to ride bikes. Team members are supported, motivated to learn and given ample growth opportunities. If you deliver your best, Trek promises to reciprocate generously.

Role Overview

The Service Lead role at Trek involves hands-on maintenance, repair, and accessory installation on a variety of bicycles. Employees will troubleshoot issues on the spot and install accessories on new bikes. Candidates will often get early access to brand-new bike models before they are available to customers. Building trusted relationships with customers by ensuring their equipment functions perfectly is key. This position works closely with the Store Manager to efficiently manage workshop order schedules.

Key Responsibilities & Skills

• Perform on-site bike repairs and servicing to keep customers satisfied
• Install selected accessories on new bicycles
• Interact with customers to evaluate problems and suggest appropriate solutions
• Manage workshop scheduling in coordination with store leadership
• Stay up to date with the latest servicing techniques and bicycle technologies
• Plan effectively to anticipate workshop demands

Candidate Requirements

• Minimum of three years experience in bike servicing
• Motivated, team-oriented mindset with a readiness to assist wherever needed
• Exceptional hospitality skills characterized by warmth, approachability, attentive listening, and commitment to assisting customers even in busy conditions
• Strong verbal communication capabilities
• Detail-oriented with a passion for troubleshooting and repair
• Willingness and enthusiasm to continuously learn bike servicing methods

Additional Information

Those who thrive on dynamic growth environments and enjoy collaborating with energetic, high-achieving teammates will find this career rewarding at Trek.