Senior Director of Operations

About Highland Consumer Partners

Founded in 2007, Highland Consumer Partners specializes in investing in growing consumer-oriented enterprises including specialty retail, e-commerce, consumer products, and services. The firm emphasizes combining deep sector knowledge with strategic rigor to develop future market leaders. The team fosters a collaborative atmosphere dedicated to innovation, detailed analysis, and long-term brand partnerships.

Role Overview

The Senior Director of Operations is a part-time, remote leadership position focused on managing and enhancing operational workflows across Highland Consumer Partners’ consumer portfolio. Key responsibilities include crafting and improving operational frameworks, tracking performance metrics, and uncovering avenues to boost efficiency and scalability. This role partners with leaders of portfolio companies to refine budgeting, elevate customer service quality, and reinforce team management systems.

Daily tasks involve analyzing operational data, formulating strategic action plans, ensuring alignment between operations and business goals, and advising on best practices for process enhancement and optimal resource use. The position requires ongoing collaboration across investment, finance, and executive teams to ensure operational efforts underpin overall business expansion.

Qualifications

• Proven expertise in operations management including process redesign, workflow optimization, and implementing scalable systems.
• Strong analytical capabilities to guide data-informed decisions, track performance, and evaluate operational risks.
• Experienced in leading teams, fostering cross-department collaboration, and building high-performing groups.
• Sound financial management skills involving budgeting, resource distribution, and cost controls.
• Customer service proficiency with a background in enhancing service standards and customer experience.
• Prior experience in consumer-facing fields such as retail, e-commerce, or consumer products/services is highly advantageous.
• Ability to work efficiently in a remote, part-time leadership role, with excellent communication and stakeholder engagement skills.
• Bachelor’s degree in Business, Operations, Finance, or a related discipline; advanced degrees like an MBA are considered a plus.
• Track record of senior operational leadership, ideally in growth-driven or portfolio company contexts.