Security & Visitor Reception Officer

Role Overview

The Security & Visitor Reception Officer position is a full-time, on-premises role based in Accra, responsible for safeguarding company property, managing access control, and ensuring adherence to security and safety policies. The officer will be stationed at the main entrance, providing a professional and warm reception to clients, contractors, and visitors, while ensuring security standards are upheld.

Main Responsibilities

• Oversee and regulate entry to company grounds.
• Warmly greet clients, suppliers, contractors, and visitors arriving onsite.
• Verify visitor identities and intentions before allowing access.
• Coordinate with employees or the main reception desk to confirm expected visitors.
• Log visitor information accurately upon arrival and departure.
• Escort or guide visitors from the gate to the reception or waiting area as needed.
• Ensure visitors comply with the company’s security and access protocols.
• Monitor traffic of vehicles, visitors, and deliveries entering or leaving the site.
• Receive delivery staff and direct them to the correct contacts or locations.
• Prevent unauthorized access to restricted areas of the premises.
• Stay vigilant to activities around the entrance and promptly report suspicious behavior or incidents.
• Help maintain order near the entrance, visitor parking, and access zones.
• Respond to emergencies and security events in line with company guidelines.
• Maintain communication with reception, administration, and staff regarding visitors and deliveries.
• Keep the entry and gate area clean, organized, and professional in appearance.
• Offer polite assistance and basic information to visitors when requested.
• Perform other reasonable duties related to security, access management, or visitor handling as assigned by management.

Candidate Profile

• Possess at least SHS/WASSCE or an equivalent academic qualification.
• Preferably experienced in security, front desk reception, access control, or customer service roles.
• Strong verbal communication abilities.
• Available and willing to work weekends and public holidays as needed.
• Capable of professional and respectful communication with diverse visitor groups.
• Proficiency in English, Twi, or other Ghanaian languages is advantageous.
• Demonstrate politeness, approachability, and a customer-focused attitude.
• Maintain composure and professionalism during challenging interactions.
• Good personal grooming and professional appearance.
• Detail-oriented, dependable, punctual, and disciplined.
• Ability to adhere to instructions, procedures, and security protocols.
• Basic skills in recording visitor and security logs.
• Prior security training is a plus.

Additional Requirements

Shortlisted applicants might need to provide:

• Valid national identification document
• Relevant security or training certificates, if applicable