Secretary / Executive Assistant

Job Overview

Hytone Merchants Private Limited is seeking a diligent and well-organized Secretary / Executive Assistant based in Kolkata. This full-time position requires working from the office and involves providing comprehensive assistance to management in both official and personal matters.

Key Responsibilities

• Manage the management's emails, calendars, meetings, appointments, and reminders efficiently.
• Prepare and upkeep reports and records utilizing Microsoft Excel.
• Accurately draft letters, emails, and various other official documents.
• Maintain records of birthdays and anniversaries of employees, relatives, and friends, ensuring timely reminders and arranging wishes or gifts.
• Liaise with customer care teams across websites, e-commerce platforms, banks, and service providers to resolve issues.
• Manage online shopping tasks like order tracking, returns, refunds, and following up on complaints.
• Coordinate personal appointments such as doctor visits, health check-ups, and travel bookings.
• Collaborate with employees, vendors, clients, and other external stakeholders.
• Handle confidential documents carefully and ensure timely follow-up on pending tasks.

Required Skills and Experience

• Proficiency in Microsoft Excel, Word, email, and calendar tools.
• High typing speed coupled with accuracy.
• Strong command of written and spoken English.
• Excellent organizational, communication, and follow-up skills.
• Capacity to multitask while maintaining confidentiality.
• Previous experience as a Secretary, Executive Assistant, or Personal Assistant is preferable.