Sales Team Leader

Overview

The role of Retail Counter Team Leader entails managing daily sales activities at the counter, fostering team performance, and delivering an outstanding customer experience on the floor. It requires hands-on leadership in sales, team coaching, inventory supervision, and ensuring optimal presentation of merchandise.

Key Responsibilities

• Team Leadership & Supervision: Conduct daily briefings, assign tasks to counter staff, and ensure a motivated and energetic sales floor environment.
• Train new employees on product knowledge, brand principles, billing processes, and customer service quality standards.
• Track individual sales outcomes, hold regular performance discussions, and inspire the team to achieve targeted sales goals daily and monthly.
• Customer Experience & Sales Drive: Lead by example in engaging clients, identifying their requirements, and successfully closing sales.
• Coach staff on techniques for up-selling premium products and cross-selling related items.
• Address customer inquiries, exchanges, and complaints swiftly and professionally to maintain satisfaction.
• Counter Operations & Inventory: Oversee stock levels, ensure prompt replenishment from main inventory, and audit quickly-selling products.
• Maintain appealing counter displays, keep testers and pricing tags organized, and adhere to brand merchandising guidelines.
• Enforce stringent measures to avoid stock loss, damages, or waste at the counter.