Sales Manager I

About Swiggy

Swiggy is India's premier on-demand delivery platform championing a technology-driven logistics approach and consumer-centric solutions. Operating in 500 Indian cities and collaborating with hundreds of thousands of restaurants, Swiggy supports over 5000 employees and a fleet of more than 200,000 independent delivery executives. The company leverages advanced machine learning and vast data processing to offer customers a fast, reliable, and seamless delivery service.

Starting as a hyperlocal food delivery service in 2014, Swiggy has grown into a renowned logistics excellence hub with multiple successful ventures including Swiggy Instamart, Swiggy Genie, and Guiltfree. This growth continues to expand opportunities for team members.

Role Overview - Sales Manager I

The Sales Manager serves as the main liaison for assigned client accounts, working closely to comprehend their objectives, requirements, and challenges. This role is pivotal in developing strategies to overcome challenges and create action plans to achieve client goals and enhance account expansion as targeted.

Key Responsibilities

• Act as primary contact for designated clients, grasping their goals and challenges.
• Develop account strategies and plans for growth and challenge mitigation.
• Hold regular face-to-face business reviews to assess performance and identify opportunities.
• Monitor and analyze sales data, account performance, and market trends.
• Drive new partner growth by improving hygiene and health metrics.
• Increase revenue through monetization and commercial advancements.
• Strategize to increase market share for assigned clients.
• Maintain strong relationships with restaurant owners to deliver exceptional Net Promoter Score (NPS).
• Coordinate with internal teams to ensure exemplary client service and resolve issues swiftly.
• Proactively generate leads and secure new partnerships by presenting Swiggy's value proposition.

Candidate Profile

• Graduate with excellent communication capabilities.
• Experience and knowledge of e-commerce and online marketing channels.
• Confident, approachable, and self-driven personality.
• Effective communicator with strong sales aptitude.
• Team player with ability to collaborate with diverse individuals.
• Analytical thinker proficient in Excel.
• Leadership and influencing skills with ability to build networks and achieve results strategically.
• Adaptive and proactive: willing to embrace change, recommend improvements, and identify opportunities.
• Creative and proactive in driving business initiatives forward.
• Represents Swiggy’s values in the market with professionalism.

Essential Skills

• Understanding of Profit & Loss (P&L)
• Market research and competitive intelligence
• Customer lifetime value management
• Business development strategies
• Data logic and interpretation
• Data visualization techniques
• Advanced Microsoft Excel skills
• Data analysis and reporting
• Result-driven approach
• Relationship management
• Conflict resolution
• Effective problem-solving skills

Work Environment

This is a full-time, on-site role based in Purnia, Bihar. Employees will work from their base location with no remote or hybrid options.

Equal Employment Opportunity

Swiggy is committed to providing equal employment opportunities to all candidates without discrimination based on race, color, religion, gender, disability, or any other protected status under law.