Sales Development Representative (Singapore)

Role overview

The Sales Development Representative sits at the front line of the Shopify Plus sales organization. In this position, you will identify high-potential ecommerce merchants, spark interest through thoughtful outreach, and help move conversations from initial curiosity to a clear understanding of how Shopify Plus can support their growth. This is a remote role, and applicants must already be based in Singapore.

Core responsibilities

• Spot merchant prospects that are a strong fit and reach out with persuasive messaging across email, phone, and WhatsApp to open conversations.
• Qualify potential merchants for Shopify Plus and keep the sales pipeline stocked with well-matched opportunities.
• Build working knowledge of ecommerce in Greater China, including the key market players and how Shopify can support them.
• Create a strong first impression by delivering a merchant experience that feels helpful, relevant, and professional.
• Keep new and existing leads engaged through Salesforce and maintain disciplined CRM activity.
• Work with sales representatives and account executives on account planning for target accounts within your territory.
• Help strengthen team culture and reinforce Shopify values across the expanding APAC region.
• Collaborate with colleagues across regions such as Japan, India, Southeast Asia, North America, and EMEA to improve processes and evolve the role.
• Partner with marketing, channel sales/partnerships, and direct sales teams to create meaningful engagement and nurture merchant interest.
• Develop your skills through coaching, special projects, and ongoing growth work that supports top-of-funnel performance in APAC.

What the company is looking for

• Relevant exposure to the Greater China market, which is the main focus for this role.
• Background in outbound sales or business development.
• Positive, high-energy approach.
• Customer- and merchant-first mindset.
• Hands-on experience in sales or sales development.
• Comfort working with international teams.
• Strong written and verbal communication skills.
• Ability to juggle priorities, stay organized, and manage time well.
• Self-driven, motivated, and ready to begin contributing quickly.
• Comfort in fast-moving environments and ability to handle uncertainty.
• Ability to improve processes as the business changes.
• Good understanding of customer needs and how to connect them to the right sales reps.
• Mandarin language proficiency is an advantage.

Sales approach and working style

• A builder mindset that focuses on improving playbooks through testing, iteration, documentation, and scaling.
• Strong outbound execution across multiple channels, including calls, email, social, events, and partners.
• Structured sales discovery, clear impact framing, mutual planning, and disciplined CRM hygiene and forecasting.
• High pace, resilience, competitiveness, and the ability to bounce back quickly.
• Strong ownership and initiative, with a bias toward action.
• Comfort operating in ambiguity and change while building and selling at the same time.

How Shopify works

Shopify values people who build with initiative. The environment offers real autonomy, high expectations, and a fast pace. Teams iterate quickly, challenge ideas openly, and expect ownership of outcomes rather than passive waiting for ideal conditions. This role is best suited to someone who wants responsibility, growth, and constant improvement.

About Shopify

Shopify helps people turn ideas into businesses by making independence more accessible. The company supports entrepreneurs and enterprises around the world and has grown since 2006 to more than 8,300 employees, with over $1 trillion in sales generated for millions of merchants across 175 countries. The work is framed as meaningful, broadening opportunity and expanding choice for more people.

Who will thrive here

• People who care deeply about their work and about improving commerce for everyone.
• Individuals seeking strong professional and personal growth.
• Those who can keep up with an intense weekly pace.
• Candidates who stay resilient, resourceful, and positive in uncertain situations.
• People who think critically and are willing to share opinions.
• Those who use AI tools thoughtfully for the work they are designed to handle, while focusing human effort on what people do best.
• People who respect differences, handle disagreement constructively, and move work forward.
• Individuals who are comfortable working digitally as part of their normal day-to-day routine.

Additional information

AI-enabled tools may be used during application screening, selection, and assessment. Any output produced by these tools is reviewed and checked by the recruitment team before decisions are made.