Reservations Agent

About The K Club

The K Club is a distinguished 5-star leisure destination nestled in the serene Irish countryside near Dublin. Spanning 550 acres, it offers a variety of career pathways within an environment that values teamwork, innovation, and exceptional guest experiences. The resort has a rich heritage and emphasizes bold thinking and shared success.

Role Overview

As a Reservations Agent, your primary responsibility will involve managing the resort's reservation mailbox and handling all guest inquiries from quotes to confirmations. You will ensure accurate bookings of rooms, dining, spa, golf, leisure activities, and transport services, while coordinating with tour operators and maintaining comprehensive reservation records.

Key Responsibilities

• Oversee the Resort Reservations mailbox and promptly respond to enquiries.
• Maintain thorough knowledge of the resort's rate structures and package offerings.
• Manage the full reservation process including quotation, confirmation, and guest arrival.
• Verify and confirm leisure, dining, and transport requirements during booking and prior to guest arrival.
• Ensure all reservation details are accurately entered into the system.
• Handle bookings for rooms, dining, spa, golf, leisure and transport services.
• Coordinate with Tour Operators regarding bookings and required pre-payments.
• Prepare weekly reports such as arrival reports and VIP guest reports.

Candidate Requirements

• Highly motivated and target-oriented with excellent negotiation and decision-making skills.
• Strong communication and organizational abilities.
• Fluency in both spoken and written English.
• Flexible availability regarding working hours.
• Familiarity with Opera reservation system is a plus.

Employee Benefits

• Monthly service charge payments.
• Staff transportation to and from work outside public transport hours within the local area.
• Access to internal and external training opportunities for professional growth.
• Excellent career progression prospects.
• Monthly recognition programs.
• Employee Assistance Programme for wellbeing support.
• Participation in social events.
• Uniform provided.
• Meals served while on duty.
• Discounts on accommodation and food & beverage for employees and their family and friends.
• Life Assurance coverage.

Additional Information

All applications and CVs submitted will be retained for 12 months. If you prefer your data not to be retained after the recruitment process ends, please notify us accordingly during your application submission.

Kind regards,
The Human Resources Team
The K Club