Relationship Officer

About DAD Micro-Credit Ltd

DAD Micro-Credit Ltd is dedicated to supporting business expansion by delivering customized financial solutions tailored for individuals and small to medium-sized enterprises (SMEs). The company crafts products and services designed to foster a favorable financial atmosphere that backs personal ventures and assists SME growth. Through secure lending and investment opportunities, DAD Micro-Credit Ltd facilitates clients' access to capital to promote sustainable development. The organization also values responsible lending and cultivating enduring client relationships.

Role Overview

The Relationship Officer position is a full-time, on-site role based in Swedru. The incumbent will oversee a client portfolio, focusing on nurturing and expanding business relationships with both current and prospective customers. Responsibilities include comprehending clients' financial requirements, recommending appropriate loan and investment products, arranging client meetings, following up on potential leads, managing loan applications, and maintaining timely communication throughout the customer engagement process.

Day-to-day duties encompass delivering exceptional customer service, monitoring client accounts, cooperating with finance and operations units to ensure smooth transactions, and contributing to sales objectives by actively reaching out and building networks.

Qualifications and Skills

• Strong skills in business relationship management to develop and deepen client partnerships.
• Sound knowledge of finance for understanding loan products, assessing risk, and performing basic credit evaluations.
• Excellent communication abilities to effectively present financial options and engage a broad client base.
• Outstanding customer service skills to promptly address client questions and resolve issues professionally.
• Sales proficiency to identify new opportunities, promote products, and achieve or surpass portfolio growth goals.
• Good organizational and time management skills to efficiently manage multiple client accounts and meet deadlines.
• Competency with basic office software and digital tools for portfolio and client management.
• Educational background with a diploma or degree in Finance, Business, Marketing, or related disciplines; prior experience in microfinance or banking is beneficial.