Receptionist

About the Role

Join the AHORN Hotels & Resorts reception team as a receptionist and play an essential role in shaping our guests' first impression. Whether welcoming guests, handling bookings, providing advice, or guest care, you will deliver warm hospitality, strong organizational skills, and professional service to ensure a smooth and pleasant stay – particularly in our hotel locations in the Harz, Uckermark, Thuringian Forest, and Erzgebirge regions.

Core Duties

• Welcoming guests at the reception desk
• Managing guest check-in and check-out processes
• Performing daily closing operations and generating billing statements
• Accepting hotel reservations
• Operating the hotel software Oracle Suite8 (training provided if needed)
• Advising guests on local excursion opportunities
• Providing detailed information about the hotel and available services

Leadership Responsibilities

• Overseeing the reception department and mentoring trainees and staff members
• Planning staff schedules and managing duty and holiday rosters
• Handling guest complaints and claims with professionalism
• Facilitating communication between departments
• Preparing daily and monthly financial closures using Oracle Suite8
• Supporting team members during guest check-in, check-out, and consultations