QA Engineer

About PerfectServe

PerfectServe stands as a prominent provider in clinical communication and physician scheduling within the healthcare IT sector. Founded in 1997, the company has expanded significantly, particularly after key acquisitions in 2019, now employing over 400 staff and serving more than 30,000 clients, including medical practices, hospitals, and health systems. Annual revenues surpass $100 million.

Its mission centers on accelerating timely care delivery by optimizing healthcare provider schedules and routing communications—including messages, pages, calls, and alerts—to the appropriate destination at the right time across various care environments. By enabling real-time information exchange, refining scheduling, and automating critical clinical workflows, PerfectServe aims to enhance patient outcomes and clinician well-being.

Industry experts such as Gartner® and KLAS Research have frequently lauded PerfectServe’s approach, recognizing the company as a market leader with multiple awards, including the highest execution and vision in Gartner’s 2026 Magic Quadrant for Clinical Communication and Collaboration, and multiple Best in KLAS honors over recent years.

Role Overview

The QA Engineer role involves assuring the quality, reliability, and safety of PerfectServe’s healthcare SaaS products through extensive manual and automated testing. Working independently within a team, the engineer will gradually take on more complex challenges while supporting the development of robust, secure, and effective solutions that impact patient care.

Key Responsibilities

• Perform manual test case executions and thoroughly document defects.
• Create and maintain automation scripts to improve test efficiency.
• Utilize API testing tools and embed testing processes within CI/CD pipelines.
• Gain a deep understanding of the systems under test and architect test strategies accordingly.
• Develop and execute detailed test plans, ensuring comprehensive test coverage and maintaining QA environment stability.
• Adhere to quality standards including those required for HIPAA compliance testing.
• Engage in team ceremonies and collaborate closely with development and product teams.
• Communicate defects, test results, and documentation clearly while contributing to QA knowledge and best practice sharing.
• Participate in QA planning aligned with product release objectives.

Required Qualifications

• Between 2 and 4 years of professional experience in QA engineering.
• Proficient in executing test cases, documenting defects, and automating tests.
• Experience with API testing and integrating tests within continuous integration/continuous deployment environments.
• Strong understanding of QA methodologies and performance metrics.
• Effective communication skills with openness to feedback and learning.

Preferred Qualifications

• Background in testing within HIPAA/HITRUST regulated healthcare settings.
• Experience with performance and security testing methodologies.
• Skills in developing test frameworks from scratch.

Compensation and Benefits

This position offers a salary range from $90,000 to $120,000 annually, varying based on individual expertise, skills, and contributions. The company maintains pay transparency and regularly reviews compensation to promote fairness.

• Fully remote work environment.
• Comprehensive health, dental, vision, life, and disability insurance available from the first day.
• 401(k) plan with matching contributions and immediate vesting.
• Generous paid time off including 17 company holidays and 2 floating holidays.
• Opportunities for internal career advancement.

Why Work at PerfectServe

Joining PerfectServe means becoming part of an innovative team passionate about revolutionizing healthcare communication. The company fosters a culture of growth, openness, and forward-thinking technology integration, including AI applications, to continually enhance customer and patient experiences.