Product Manager

Role Overview

We are seeking a dedicated Product Manager to lead the introduction of new physical products for our expanding e-commerce brands, CR Fence & Rail and BioShieldUV. This role serves as the key driver from product concept to market readiness, working closely with the founder who sets vision while you execute the details.

Primary Responsibilities

• Manage daily interactions with suppliers through email, chat, and video calls ensuring ongoing tasks never delay progress.
• Continuously pursue quotes, samples, production timelines, and shipping dates until completion.
• Keep meticulous track of all pending supplier items and follow up persistently to ensure nothing is overlooked.
• Oversee sample rounds: request, receive, document feedback, and coordinate revisions.
• Shield leadership from routine supplier communications, escalating only key decisions.
• Identify and evaluate new factory partners by researching sources like Alibaba and trade directories, sending RFQs, collecting quotes, and comparing factors such as price, minimum order quantity, lead time, and manufacturing capabilities.
• Conduct initial factory vetting including assessment of sample quality, communication efficiency, and export experience.
• Present well-reasoned recommendations rather than just lists of options.
• Maintain product specifications for ongoing development including size, materials, finish, packaging, and assembly requirements.
• Monitor each product’s progress through stages: concept, quotation, sampling, adjustments, purchase order, production, and delivery.
• Create and manage product documentation such as instructions, manuals, and assembly guides.
• Coordinate packaging and labeling needs between factories and warehouses.
• Set up SKUs and input product data, costs, images, and related documentation into internal systems.
• Handover fully launch-ready products to marketplace and content teams ensuring they have all necessary assets and follow up on missing elements.
• Recognize that product completion extends beyond factory shipment to successful sales launch.

Qualifications & Skills

• 2 to 4 years of hands-on experience working with physical products in roles like product coordination, sourcing, merchandising, supply chain, or quality assurance.
• Proven experience communicating effectively with Chinese suppliers, familiar with time zone management, holiday schedules, and clear factory instructions.
• Exceptional attention to detail to prevent errors in specifications that could lead to unsellable inventory.
• Fluent written English skills for clear, effective correspondence with factories, warehouses, and internal teams.
• Highly disciplined and proactive in follow-up, maintaining personal tracking systems to prevent any delays.
• Comfort and familiarity with AI tools (e.g., Claude, ChatGPT) used for research, drafting, and documentation, applying critical thinking rather than simple copying.
• Curious and proactive mindset, willing to ask questions, propose improvements, and challenge assumptions.

Ideal Candidate Attributes

• Strong ownership and initiative-taking without needing detailed instructions.
• Problem-solving focus with a drive to improve processes.
• Persistent in following up until tasks are fully resolved.
• Confident communicator with both suppliers and internal stakeholders.
• Organized and detail-oriented, ensuring nothing is missed.
• Engaged with AI-powered tools to enhance productivity and creativity.
• Eager to learn all facets of product development, sourcing, and manufacturing from seasoned mentors.
• Motivated to develop a sustained career in product management.

Unsuitable Traits

• Reluctance to take initiative or waiting for instructions.
• Simply forwarding information without accountability for results.
• Missing follow-ups or requiring constant reminders.
• Resistance to facing new challenges or preferring routine tasks.
• Avoidance of responsibility for errors or outcomes.
• Satisfaction with mediocrity rather than striving for excellence.
• Disinterest in learning or integrating AI tools into daily work.
• Desiring a role with minimal ownership or accountability.

Application Process

Please submit your resume accompanied by a brief video response addressing:

• A product you have contributed to developing or launching.
• A difficult issue with a supplier or vendor you successfully resolved.
• How you utilize AI tools in your daily workflow.
• Demonstrate your enthusiasm for problem-solving, ownership, and building customer-loved products.