Prevention Education Associate

About Darkness to Light

Darkness to Light is a global nonprofit dedicated to empowering adults to prevent, identify, and respond appropriately to child sexual abuse through awareness, education, and reducing stigma. We foster a culture of growth, diversity, and inclusivity.

Position Summary

The Prevention Education Associate, reporting to the Chief of Operations, supports the Finance and Operations team by coordinating and delivering prevention education programs. This entry-level role, fully remote within the United States, involves acting as a main liaison for facilitators, participants, community partners, and internal teams to ensure smooth program execution. The salary range is $35,000 to $42,000 annually.

Key Responsibilities

• Serve as the primary contact for facilitators and participants throughout the training lifecycle, providing professional, patient, and sensitive support.
• Address inquiries promptly and resolve issues to maintain a positive participant experience.
• Offer technical assistance by phone or email to facilitators and participants.
• Develop and nurture strong relationships with community partners and program participants.
• Identify participant needs proactively and recommend improvements for program delivery.
• Collect and incorporate participant feedback for ongoing program enhancement.
• Engage with both internal and external stakeholders to provide information on programs, address concerns, and resolve complaints.
• Manage logistics for all trainings to ensure proper data tracking and measurement of program impact.
• Oversee the Facilitator dashboard, including implementation and evaluation of tools and resources.
• Maintain best practices and standard operating procedures documentation.
• Track and handle incoming communications including tasks, emails, calls, and voicemails.
• Support Storefront orders, handle transaction issues, manage vendor accounts, and monitor training usage.
• Co-manage the Facilitator/Instructor experience alongside the Facilitator Network Specialist.
• Escalate support tickets and coordinate with team members as necessary across communication channels.
• Demonstrate proficiency with Learning Management Systems and online learning technologies, including course management, user support, reporting, and troubleshooting.

Qualifications & Skills

• Associate degree or equivalent experience, such as three or more years in administration, customer service, or program coordination.
• Familiarity with project management tools such as Asana, Zoom, and Salesforce.
• Strong skills in Microsoft Outlook, Excel, Word, and SharePoint.
• Basic IT troubleshooting capabilities.
• Confident telephone communication skills for client assistance, vendor collaboration, and issue resolution.
• Proficient computer use and analytical abilities.
• Effective problem-solving and time management skills.
• Exceptional interpersonal and communication skills, maintaining professionalism and composure.
• Ability to manage multiple projects simultaneously while meeting organizational goals.
• Bilingual in Spanish and English is preferred.

Compensation and Benefits

Annual salary ranges from $35,000 to $42,000. Benefits include a 401(k) plan, dental, health, life, and vision insurance, paid time off, parental leave, and a flexible schedule.

Additional Information

This position is remote within the United States and does not directly manage staff. Darkness to Light is an Equal Opportunity and Affirmative Action employer committed to non-discrimination and accommodation of candidates with disabilities. Employment terms are not contractual, and the organization may revise position details as needed.