Patient Scheduler (Remote)

Overview

Join GetixHealth as a Patient Scheduler and play a vital role in supporting patient care through efficient appointment coordination and insurance verification. This remote, full-time position offers an opportunity to enhance the patient experience by ensuring timely scheduling and communication between patients, providers, and medical staff.

Key Responsibilities

• Act as the primary contact for patients and external organizations to schedule appointments via phone and electronic communication.
• Gather, validate, and explain patient insurance coverage details and expected financial obligations prior to appointments.
• Confirm appointment details including time, location, and any special instructions with patients.
• Maintain accurate patient records including demographic data and necessary documentation.
• Communicate with referring providers to obtain required medical records and preparation information.
• Coordinate scheduling with healthcare providers and relevant medical teams for efficient patient flow.
• Respond promptly and professionally to patient questions through phone and written communications.
• Partner with internal and third-party teams to support coordinated care delivery.
• Assist colleagues with insurance verification processes when needed.
• Comply with HIPAA standards to protect patient confidentiality and privacy at all times.
• Perform additional duties as assigned by supervisors.

Qualifications and Experience

• Minimum of a high school diploma or GED; bachelor's degree preferred.
• At least 2 years of experience in customer service, healthcare scheduling, or appointment coordination.
• One year or more experience using Electronic Health Record (EHR) systems, preferably athenaOne.
• Previous remote work experience desirable, especially in high-volume inbound/outbound call settings.
• Strong verbal and written communication capabilities.
• Effective problem-solving and conflict resolution skills.
• Proficiency with Google Suite, Microsoft Office, and other computer applications.
• Dedication to customer service with a compassionate and professional demeanor.
• Strict adherence to HIPAA regulations and confidentiality.

Skills & Competencies

• Meticulous attention to detail for record accuracy.
• Ability to multitask and thrive in a fast-paced environment.
• Self-motivated and collaborative team player.
• Dependability with strong time management skills.
• Adaptability to evolving healthcare processes and procedures.
• Critical thinking and problem-solving aptitude.
• Empathy and patient-centered service approach.
• Professional and courteous communication style.

Work Environment

• Fully remote role requiring a reliable high-speed internet connection and a HIPAA-compliant private workspace.
• Work involves prolonged sitting and regular computer use.
• Access to confidential patient information, requiring discretion.
• Potential for occasional overtime depending on workload demands.

Work Schedule and Compensation

This role operates Monday through Friday between 9:00 AM and 9:00 PM CST, with flexibility required within these business hours. Compensation ranges from $18 to $20 per hour.

Company Background and Benefits

GetixHealth, established in 1992, is a leading healthcare revenue cycle management company known for professionalism and commitment to compassionate care with over 1,800 employees worldwide.

• Health Benefits: Medical, dental, and vision options tailored to support overall health.
• Life and Disability Insurance: Company-paid basic coverage with opportunities to purchase additional voluntary plans.
• 401(k) Plan: Eligibility begins after three months of continuous service with company matching contributions.
• Paid Time Off: PTO accrual starts immediately to encourage work-life balance.
• Flexible Benefits Options: Customize benefits to fit personal and family needs.

Equal Opportunity Employer

GetixHealth is committed to equal employment opportunities and complies with all federal employment laws.