Operations Administrative Assistant

Company Overview

Terracotta Property is an up-and-coming property consultancy established by chartered surveyors with a genuine enthusiasm for the built environment. Operating close to Borough Market, the firm brings strong local knowledge of the London property market and offers bespoke guidance to a varied client portfolio. The business prides itself on a service style that is personal, professional, and informed by market expertise, while the team environment is collaborative, expanding, and grounded in quality, innovation, and integrity.

Role Summary

This role is focused on keeping communication and coordination running smoothly between surveyors, valuers, clients, and senior leadership. It combines day-to-day administrative support with responsibilities that help maintain and improve the company’s digital footprint. The position suits someone who already has a solid administrative background and wants to develop alongside a growing business.

Key Responsibilities

• Keep Excel trackers and client files current by entering instructions, uploading documents, and maintaining the shared drive.
• Coordinate with valuers, surveyors, and clients to arrange bookings and confirm inspections with external contacts.
• Maintain and update calendars so surveyors’ and valuers’ diaries remain accurate and well organised.
• Monitor KPI-related deadlines, alert teams to reports due the next day, and keep a record of any late submissions.
• Handle incoming calls professionally and pass on phone messages to the relevant team members by email.
• Prepare client-ready reports by formatting documents to a consistent standard.
• Carry out varied administrative duties requested by senior management.
• Support the business’s online presence by helping to create and schedule social media content.
• Follow up quickly and effectively on queries raised by clients, surveyors, and valuers.
• Keep folders and records well structured so the business remains audit-ready.

Required Skills and Experience

The ideal candidate should have at least two years of experience in an administrative or operations-based position. They should be confident creating, posting, scheduling, and reviewing engagement on social media content across different platforms. Strong organisation, the ability to manage multiple priorities, and a careful eye for detail are essential. Excellent written and verbal communication is needed for dealing with both internal colleagues and external stakeholders. The role also calls for flexibility, good time management, and comfort using digital tools for administrative and social media work.

Tool and Communication Requirements

Candidates need to be proficient in Microsoft Word for document creation and editing, Microsoft Excel for data entry and spreadsheet upkeep, and Microsoft Outlook for email and calendar management. Professional telephone etiquette is also required, along with experience using social media in a business setting.

Working Pattern and Offer

This is a permanent full-time position. Working hours are 9:00 am to 6:00 pm, with four days a week based in London Bridge and Fridays working from home. The role follows a Monday to Friday schedule. The salary is up to £30,000 per year and includes a discretionary bonus plus 25 days of holiday.

Additional Notes

English language ability is required. Recruiters are asked not to apply.