On-Site Tech Solutions Specialist

Company Overview

The Warehouse Group is New Zealand’s largest retail group and a well-known Kiwi brand. The business is focused on making sustainable living practical and affordable, while staying grounded in its core values and customer-first approach. Noel Leeming, part of the group, is a leading New Zealand retailer in technology and appliances.

Role Overview

The Tech Solutions Specialist role is central to delivering a complete customer service experience. You will help customers choose the right product or service, demonstrate products live, provide advice and support, and complete delivery and installation work.

This position is best suited to someone who enjoys technology, puts customers first, communicates clearly, and can solve problems quickly. A proactive mindset, strong work ethic, and a practical “get it done” approach are important.

Working Arrangement

This role is based at the Whangarei Noel Leeming store in Whangarei, Northland, New Zealand. The roster runs from Sunday to Thursday, and the role is 45 hours per week.

Key Tasks

• Provide end-to-end support for customers across product selection, setup, advice, and after-sales service.
• Carry out live product demonstrations and explain solutions clearly to customers.
• Deliver and install customer purchases as required.
• Troubleshoot issues and help customers resolve technical problems.
• Work as a field-based specialist using company vehicles when needed.

Requirements

Because this is a field-based position, you must hold a full clean New Zealand driver licence and be able to drive a company vehicle. You also need to be legally allowed to work in New Zealand without restrictions for at least 24 months.

The role may involve heavy lifting, climbing ladders, and remaining on your feet for long periods.

Experience with installing and setting up technology such as WiFi, TVs, PCs, and audio systems is preferred, though training can be provided to the right person.

Prior customer-facing experience, strong communication skills, and a positive attitude are also expected.

Additional useful knowledge includes Apple OS/iOS, IT support in school, enterprise, or SME environments, device management, and software tools such as Jamf, Google Admin, or Microsoft Admin.

Benefits

• Base pay plus commission and incentives.
• Consecutive days off.
• Paid birthday leave.
• Staff discounts across all brands in the group.
• Option to take an extra 5 or 10 days of lifestyle leave.
• 10 days of annual sick leave.

Additional Information

The Noel Leeming Services team is described as a knowledgeable and passionate group of experts who focus on asking the right questions and delivering solutions. The role offers a chance to learn on the job, grow into a true specialist, and take your career to the next level.