Meter Operations Analyst

About Metergy Solutions Inc.

Metergy Solutions Inc. is a dynamic and rapidly growing technology company with a strong 45-year legacy in submetering, focused on driving significant carbon emission reductions. As a leader in North America’s submetering industry, Metergy delivers comprehensive turnkey solutions for measuring individual suite consumption of utilities including electricity, water, gas, and thermal energy, in multi-residential and commercial buildings. Operating on an innovative Submetering as a Service (SaaS) model, the company facilitates long-term recurring revenues while promoting energy savings of approximately 40%, contributing to clients' decarbonization efforts. Metergy holds a prominent market position with over 900,000 meters under contract and issues more than 4 million utility bills annually, supported by over 500 employees. It is a portfolio company backed by Brookfield Infrastructure Partners, providing strong financial and operational support.

Mission

Metergy aims to equip building owners and occupants with precise and reliable utility consumption data, leveraging expert turnkey submetering and billing services, while fostering an inclusive and empowering work environment.

Work Environment

Recognized as a Great Place to Work for two consecutive years, Metergy values its employees by creating a respectful, inclusive, and high-performing culture. The company's main office is located in Markham with plans to relocate to North York by late 2026.

Job Overview

The Meter Operations Analyst plays a crucial role within Metergy’s Operations team, focusing on supporting, maintaining, and servicing installed submetering systems. This position acts as a liaison between operations, field services, clients, customers, property managers, and contractors, ensuring meter-related tasks such as service ticket management, field activity coordination, and access arrangements are carried out efficiently and safely with a strong emphasis on customer satisfaction.

Key Responsibilities

• Review and prioritize meter-related service tickets and operational requests.
• Coordinate field service activities with internal teams and external contractors to ensure timely work completion.
• Arrange site and building access by liaising with clients, property managers, customers, residents, and other stakeholders.
• Act as the main communication point for scheduling and access coordination among all parties.
• Prepare detailed work orders, service requests, and instructions to facilitate operational activities.
• Monitor service ticket statuses, track progress, and follow up on pending tasks to ensure prompt resolutions.
• Communicate updates regarding schedules, site requirements, work progress, and completion details to relevant stakeholders.
• Maintain meticulous records and update operational databases and documentation related to services and fieldwork.
• Support issue investigation and resolution concerning meter-related problems by gathering necessary information.
• Initiate and contribute to ongoing improvements to enhance operational efficiency and customer experience.
• Deliver professional and responsive customer service when interacting with all involved parties.
• Perform additional duties supporting the operations team as necessary.

Qualifications and Requirements

• Diploma or degree from college or university in Business, Engineering, Utilities, Operations Management, or a related discipline.
• One to three years of experience in planning and scheduling operations.
• Proficiency in Microsoft Office applications (Excel, SharePoint) and other relevant software; familiarity with MS Power Automate is a plus.
• Strong organizational skills with the capacity to handle multiple priorities effectively.
• Exceptional attention to detail and dedication to accuracy.
• Excellent communication skills coupled with a professional approach that fosters positive customer relationships.
• Ability to work independently and collaboratively within a team setting.
• Possession of a valid Ontario Driver’s License.

Additional Information

The position includes benefits such as a discretionary bonus along with comprehensive health and retirement plans as part of an extensive total rewards program. The company is fully committed to accessibility and provides accommodations for applicants with disabilities during the recruitment process. Metergy uses AI technology solely for interview note-taking and not for candidate screening or selection.

Benefits & Perks

• Comprehensive health and dental coverage starting from day one at no cost to employees.
• Company-sponsored Health Spending Account for additional healthcare flexibility.
• Retirement planning options including a Deferred Profit Sharing Plan (DPSP) and RRSP matching contributions.
• Opportunities for continuous professional development and learning support.
• Paid personal and sick leave in addition to vacation days.
• Summer hours to allow more time to enjoy favorable weather conditions.
• Company-sponsored social events and other employee engagement activities.