Manager, Employee Leave & ADA Accommodations Support

About L'Oréal

With over a century of dedication to beauty innovation and scientific excellence, L'Oréal strives to deliver high-quality, effective, safe, and sincere beauty products that meet the diverse needs and desires of customers worldwide.

Role Overview

The Manager of Employee Leave & ADA Accommodations Support oversees a specialist team responsible for exemplary service delivery related to employee leaves and reasonable accommodations under the Americans with Disabilities Act (ADA). This position is central to ensuring a smooth, compliant, and supportive experience for employees at L'Oréal USA and SalonCentric, working closely with various internal and external partners including HR, Payroll, Legal, and vendor services.

Key Responsibilities

• Lead, mentor, and grow a team of Senior Specialists and Specialists focused on leave and ADA accommodations support.
• Establish performance standards, conduct one-on-one meetings, and execute formal evaluations to promote accountability and continuous improvement.
• Manage workload distribution to maintain service level consistency and operational balance.
• Function as the point of escalation for complex or sensitive employee leave and accommodation cases.
• Oversee comprehensive administration of leave programs, including Short-Term Disability, Long-Term Disability, Parental Leaves, Workers' Compensation, FMLA, and Military Leaves.
• Collaborate with leave vendors to ensure accurate program execution and reconciliation, particularly for STD and LTD schemes.
• Supervise the waiver of premium and death claim processing for LTD cases with accuracy and sensitivity.
• Direct the full ADA accommodation process, ensuring compliance with ADA and relevant state laws while facilitating effective accommodation solutions that benefit employee productivity.
• Coordinate with HR and legal teams on policy interpretation, compliance, and handling of escalated issues.
• Maintain updated knowledge of ADA regulations and training for HR and management on processes and compliance.
• Manage vendor relationships to ensure service quality and continuous improvement.
• Develop, maintain, and improve policies, SOPs, and processes related to leave and accommodations ensuring legal compliance and operational efficiency.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• At least five years of advancing experience in HR operations, with specific expertise in leave management and ADA accommodations.
• Minimum two years of people leadership experience demonstrating successful team development and engagement.
• Strong understanding of various leave programs and related compliance frameworks.
• Deep familiarity with ADA interactive processes and administering reasonable accommodations.
• Proven ability managing vendor services aligned with SLAs.
• Advanced analytical capabilities and effective communication skills.
• Experienced in handling sensitive employee issues with discretion and empathy.
• Strong organizational skills for managing multiple priorities in dynamic settings.
• Physical requirement includes primarily sedentary work with a mandatory in-office presence adhering to hybrid policies.

Preferred Experience

• Proficiency with HRIS and case management systems such as SAP, SuccessFactors, or ServiceNow.
• Background in global or matrixed organizations.
• Experience with life insurance data processes and concurrent leave and accommodations cases.
• Advanced degrees and professional HR certifications are a plus.

Benefits & Culture

• Competitive salary aligned with experience.
• Comprehensive benefits package including Medical, Dental, Vision, 401K, and Pension Plan.
• Flexible hybrid work policy with a mix of remote and office days.
• Generous paid time off offerings including holidays, vacation, volunteer time, and summer Fridays.
• Access to exclusive company perks and learning and development programs.
• Engagement opportunities through resource groups, wellness initiatives, and mentorship.

Equal Opportunity & Accommodations

L'Oréal is committed to diversity and inclusion and encourages qualified candidates from varied backgrounds to apply. Reasonable accommodations for disabilities during the application process are available upon request to ensure equal employment opportunities.

Health & Safety

The company prioritizes employee safety through stringent health measures and expects all to act responsibly to maintain a safe workplace environment.