Logistics Manager

Overview of PSA BDP

PSA BDP, part of the PSA Group and headquartered in Philadelphia, PA, is a premier provider of integrated global and port-focused supply chain, transportation, and logistics solutions. The organization employs over 5,500 people globally and values diversity along with a strong, close-knit community culture. PSA BDP supports more than 5,000 customers worldwide, spanning industries such as chemical, retail and consumer goods, life sciences and pharmaceuticals, as well as electric vehicle and industrial sectors. The company offers career growth pathways and opportunities to be part of a wider impactful network.

Role Summary

The Logistics Manager leads operational teams to ensure day-to-day excellence and profitability for each customer account. This role champions a culture of superior customer service while managing manpower planning and controlling operating costs. The manager also actively contributes to business growth by developing existing client relationships.

Key Responsibilities

• Ensure daily operations run smoothly and SOPs are rigorously followed, investigating any breaches.
• Enforce compliance with PSA BDP’s Health, Safety, Environmental, and Security standards.
• Lead audit checks by team leaders on outgoing documentation.
• Coach team members regularly on operational best practices and alert them to potential risks.
• Facilitate regular team and cross-departmental meetings to resolve issues and enhance client service.
• Develop reliable backup plans, ensuring all staff are cross-trained to handle various operational tasks seamlessly.
• Lead the team to achieve operational excellence continuously.
• Instill a customer service mindset that promotes prompt and proactive responses to client needs.
• Assist customers in resolving shipment issues efficiently.
• Organize monthly meetings with clients to secure feedback and address operational concerns.
• Investigate customer complaints thoroughly and initiate corrective and preventive measures.
• Collaborate internally to enhance customer experience for both current and prospective clients.
• Plan manpower deployment to maintain balanced workloads and optimal productivity.
• Conduct regular staff performance appraisals and coaching aligned to company objectives.
• Mentor potential future leaders to support succession planning.
• Develop team leaders' capabilities to manage independently and resolve complex challenges.
• Oversee orientation, induction, and on-the-job training to ensure effective integration and development of new hires.
• Foster a motivating work environment to boost team performance.
• Analyze departmental profit and loss statements, identifying causes of budget deviations and proposing cost control strategies.
• Support cost management initiatives and oversee timely collection of outstanding payments with department managers.
• Streamline processes to minimize waste and improve department efficiency.
• Participate in joint sales visits with the sales team to attract new customers.
• Prepare quotations for tender bids requested by overseas offices and respond promptly to pricing inquiries.
• Gather and analyze operational data to submit comprehensive monthly reports to supervisors and share KPIs with customers.
• Develop strategic departmental plans and budget forecasts to meet financial targets.

Requirements

• Diploma or degree in Logistics and Supply Chain Management preferred.
• At least six years of managerial experience within forwarding, shipping, documentation, and logistics sectors.
• Strong knowledge of import/export processes for air, land, and sea freight.
• Proficient understanding of forwarding, shipping, and documentation procedures.
• Familiarity with Letter of Credit processes.
• Experienced in preparing management reports.
• Competent in Microsoft Office; familiarity with IT systems, especially SAP and proprietary logistics systems, is advantageous.
• Understanding of compliance standards and industry regulations.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving abilities.
• Proven leadership and team management skills, leading teams exceeding 10 members.
• Candidates with less experience may be considered for an Assistant Manager position.