LMS Administrative and Customer Support Specialist

Overview

Victor 12, Inc. is looking for an LMS Administrative and Customer Support Specialist to assist with a prime contract for the Veterans Benefits Administration in Orlando, Florida. This remote role requires working East Coast hours approximately from 7:30–9:00 AM ET and 4:00–5:30 PM ET.

Role Summary

This role involves providing both administrative and technical support for the SuccessFactors Talent Management System (TMS) LMS platform, serving a customer-facing and fast-paced environment. The specialist works closely with customers, learners, managers, and executives, reporting to the Project Manager or Team Leads.

Key Responsibilities

• Perform daily LMS admin duties aligned with customer needs under supervision.
• Stay updated on LMS features and functionalities.
• Provide comprehensive help desk support for employee training programs.
• Manage data within related systems and databases.
• Conduct proof-of-concept tests in the LMS test environment before deployment.
• Recommend process and LMS enhancements to improve user experience and fulfill customer goals.
• Understand technical workflows of LMS platforms including Moodle and SuccessFactors.
• Maintain up-to-date documentation such as SOPs and job aids.
• Manage user accounts ensuring data accuracy and appropriate role assignments.
• Create and assign course content, assessments, and monitor completion tracking.
• Conduct quality assurance testing of training implementations.
• Provide timely technical assistance resolving login, navigation, and platform functionality issues.
• Analyze training data on user engagement and performance metrics.
• Generate learner performance and system utilization reports.
• Develop instructional materials and support documents for LMS users.
• Collaborate with customers, technical teams, and vendors to manage complex issues.
• Engage in routine communication via virtual meetings, email, and MS Teams with all stakeholders.

Qualifications & Requirements

• Bachelor's degree with 3 years experience or Associate degree with 5 years relevant experience in related fields.
• Active LMS administration experience of at least 2 years.
• Experience with LMS platforms such as Adobe Learning Manager, Cornerstone OnDemand, Saba, SuccessFactors in medium to large organizations.
• Advanced skills in MS Office 365, especially Excel and Word.
• A customer-first mindset with strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills to interact effectively with various stakeholders.
• Strong organizational skills for multitasking and prioritizing responsibilities diligently.
• High attention to detail ensuring precise data entry and accurate reporting.
• Ability to work remotely within core business hours and collaborate both independently and as part of a team.
• Successful completion of background check, drug screening, FBI fingerprint check, and identity verification with two government-issued IDs.
• Authorization to work in the United States without requiring visa sponsorship.
• Foreign degree transcripts must be accredited by recognized credential evaluation services.

Additional Information

Victor 12, Inc. is a fast-growing federal contractor recognized for workplace excellence and ranked among the Inc. 5000 and Orlando Business Journal’s Fast 50. The firm provides employees with comprehensive benefits via a Professional Employment Organization including paid leave, holidays, 401(k) match, full vision and dental coverage, flexible spending accounts, health spending, life and disability insurance, employee assistance programs, tuition reimbursement, voluntary supplemental insurance options, pet insurance, and monthly internet stipend.

This position is non-management and funded, emphasizing customer support and LMS administration.

Equal Opportunity Statement

Victor 12 is an equal opportunity employer committed to inclusivity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Reasonable accommodations for applicants with disabilities are provided upon request.