Junior IT Support Technician

Role overview

We are looking for a driven Junior IT Support Technician to help deliver day-to-day technical assistance and keep internal systems and infrastructure running efficiently. This role involves supporting users, diagnosing issues across hardware and software, and contributing to the smooth performance of IT services.

What you will do

• Be the first point of contact for basic technical help related to devices, applications, and network connectivity.
• Set up, install, and look after computers, printers, and other workplace technology.
• Investigate technical faults and work toward quick, effective fixes.
• Help with software rollouts, system patching, updates, and regular maintenance tasks.
• Keep clear and accurate documentation of support cases and how they were resolved.
• Support day-to-day user access tasks and simple network administration activities.
• Work alongside senior IT team members on improvements to systems and security practices.

What we are looking for

• A bachelor’s degree in Information Technology, Computer Science, or a similar area is preferred.
• Prior exposure to IT support, help desk, or technical support work is beneficial.
• Working knowledge of Windows, macOS, networking basics, and computer hardware is needed.
• Strong analytical thinking and troubleshooting ability are important.
• Good communication skills and a customer-focused approach are expected.
• You should be comfortable working alone as well as with a team.
• A detail-oriented mindset and eagerness to learn new tools and technologies are essential.

Benefits

• Competitive pay along with performance-linked bonuses.
• A supportive environment with guidance and mentorship.
• Access to IT training, certification support, and ongoing professional development.
• Pathways for growth within the IT function.
• Flexible or hybrid scheduling that supports work-life balance.