IT Technician (m/f/d) Service Desk

About the Role

Join our team as an IT Technician at Wernsing Food Family's IT Service GmbH, supporting colleagues across various company locations. We provide and maintain the organization's IT infrastructure, develop and implement new software solutions, and advise on digitalization projects and daily IT operations. Our diverse system solutions assist thousands of employees within the group every day. Working with a motivated IT team, we tackle challenges brought by competition, resource scarcity, and rapid IT market changes.

Key Responsibilities

• Serve as the primary contact for all IT-related queries, handling incoming requests warmly via phone or ticketing system.
• Resolve common issues independently involving Windows workstations, software, and peripheral devices like printers and monitors.
• Organize and prioritize support tickets efficiently to facilitate prompt second-level support.
• Meticulously document support processes to preserve knowledge and keep users informed on progress.

Candidate Profile

• Ideally holds vocational training in IT, but career changers or experienced professionals with relevant skills are encouraged to apply.
• Enjoys working in first-level support and has a passion for direct user interaction and solving problems at first contact.
• Possesses some support experience or natural aptitude for structured and clear workflows.
• Has fundamental technical knowledge especially related to Windows and common hardware.
• Open to career changers from service industries with enthusiasm for IT; comprehensive onboarding is provided.
• Exhibits strong communication skills in German and professional demeanor when dealing with clients.
• Experience with contact center tools is a plus but not mandatory as training is given.

Benefits

• Engaging and challenging tasks with thorough onboarding.
• Secure employment and competitive salary.
• Holiday and Christmas bonuses.
• Travel expense subsidies.
• Health incentives such as Hansefit participation.
• Possibility of working from home.
• Contributions towards capital-forming benefits.
• Options for company pension and occupational disability insurance.
• Increased vacation entitlement for long-term employees.
• Flexible working hours with flextime system.
• Company bicycle program.
• Access to on-site fuel station and electric charging points at fair prices.
• Affordable meals in the in-house cafeteria.
• Employee discounts in the company shop.
• Commemorative bonuses for anniversaries.
• Opportunities for individual professional development.
• Access to internal digital information platforms including the company's app and digital bulletin boards.

Additional Information

Location: D-49632 Addrup-Essen/Oldb.
Contact person: Jessica Beuse, reachable at +49 5438 51-618 or jessica.beuse@wernsing.de.
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If you have questions or wish to shape your future with us, we look forward to your application.