IT Support Officer

Role Overview

This part-time IT Support Officer position at TB Communication SARL is based in Dubai and offers a hybrid working environment with some flexibility for remote work. The primary focus of this role is to deliver daily IT support and technical assistance to internal users within the organization.

Key Responsibilities

• Provide diagnostic and troubleshooting support for hardware, software, and networking issues encountered by staff.
• Install, configure, and maintain desktop systems and peripherals to ensure smooth daily operations.
• Manage printer support activities, including handling network printers, installing drivers, and resolving common hardware faults.
• Monitor IT system performance and maintain detailed documentation of support requests and resolutions.
• Escalate more complex technical problems to senior IT personnel or external vendors when necessary.
• Work collaboratively with team members and other departments to promote efficient, secure, and reliable IT services.
• Contribute to the development and enforcement of IT best practices and security protocols within the organization.

Candidate Qualifications

• Strong skills in IT technical support with demonstrated efficiency in diagnosing and addressing common IT challenges.
• Sound understanding of core IT concepts including operating systems, basic network structures, and IT security principles.
• Practical experience handling desktop computer installation, configuration, maintenance, and end-user setup.
• Knowledge of printer troubleshooting and support, particularly with network printers and driver management.
• Effective communication and customer service capabilities, able to translate technical terms into understandable language for non-technical users.
• Ability to prioritize workload, work independently, and manage time effectively within a hybrid work setting.
• Preferred possession of relevant technical qualifications such as CompTIA A+, ITIL certification, or equivalents.
• Prior experience working in IT support or helpdesk capacities, preferably in a corporate or small business context.