IT Helpdesk Support Technician

Position Overview

Konami Gaming, Inc. seeks an IT Helpdesk Support Technician I to join their team, delivering technical assistance to both local and remote users. This role focuses on identifying and resolving software, hardware, and network issues while maintaining clear communication and providing personalized user support and training.

Key Responsibilities

• Diagnose and resolve Level One technical issues for onsite and remote users.
• Deliver one-on-one problem-solving support for approved software platforms.
• Deploy, tag assets, configure, and assist with desktop hardware, software, and peripherals setup.
• Troubleshoot network and local printer problems with support from Network Engineers as necessary.
• Manage repair coordination for equipment under third-party vendor maintenance agreements.
• Perform minor repairs on desktop hardware and peripherals not covered by vendors.
• Assist in installing LAN cabling and networking components such as interface cards and switches.
• Support documentation creation to address frequently asked questions by end-users.
• Configure mobile devices for network connectivity and troubleshoot communication problems.
• Maintain a friendly, professional demeanor and collaborate effectively in a dynamic environment.
• Adapt to a fast-paced, evolving workplace, prioritizing tasks efficiently.
• Work independently with proactive initiative.
• Handle VOIP desk phones, smartphones, mobile hotspots, and other telecom equipment.
• Support all IT hardware, peripherals, copiers, and network access issues.
• Offer user-level assistance for Pronto system concerns and escalate when required.
• Follow all company safety policies and maintain a safe working environment.
• Perform additional related duties as assigned.

Qualifications

• High school diploma or GED required.
• Completion of at least one year of college coursework and industry certification such as CompTIA A+ or Microsoft 365 Certified: Fundamentals, or equivalent credentials.
• Preferred two years of experience in IT help desk, gaming, or casino technical support roles.
• Technical proficiency with networking, PC operation, hardware/software troubleshooting, and Microsoft Office applications.
• Motivated to stay updated on emerging technologies and their workplace applications.
• Excellent verbal and written communication skills across all business levels.
• Must qualify for and maintain required Gaming licensure(s).
• Familiarity with desktop OS, common software applications, network principles, internet technologies, Help Desk systems, and gaming industry standards is advantageous.

Work Environment and Conditions

• Full-time role requiring 40+ hours per week with flexibility for overtime including nights, weekends, and holidays.
• Work setting includes limited space, seated computer terminal for long periods, repetitive keyboard/mouse/telephone use.
• Primary worksite is smoke-free office with low to moderate noise and proximity to colleagues in cubicles/offices.
• Ability to perform under pressure, maintain precision and professionalism consistently.
• Maintain confidential information with integrity and professionalism in all interactions.

Company Benefits

• Competitive salary structure.
• Robust 401(k) plan with company matching contributions.
• Comprehensive healthcare benefits package.
• Generous paid company holidays and paid time off.
• Tuition reimbursement opportunities.

Equal Employment Opportunity

Konami Gaming, Inc. is committed to workplace diversity and equal opportunity. Employment is based solely on qualifications without regard to legally protected categories. Reasonable accommodations for disabilities are available upon request.