Intern - Retail and Guest Experience

About the Role

Porsche Singapore invites applications for a Retail and Guest Experience Intern to join its Marketing team. This role blends hospitality at the front desk with retail management to deliver a distinguished, personalised shopping experience consistent with Porsche's luxury brand ethos. You will interact directly with guests, assist in daily retail procedures, and uphold the visual and operational standards of Porsche Lifestyle products.

Key Responsibilities

• Greet and engage customers warmly, tailoring experiences through product storytelling and interactive communication to build memorable interactions and encourage brand loyalty.
• Handle daily retail processes including opening and closing the store, processing sales via the point-of-sale system, managing online order pickups, and addressing product queries to ensure customer satisfaction at every touchpoint.
• Maintain and update visual merchandising according to global Porsche brand standards, including seasonal displays to sustain an appealing and premium retail environment.
• Assist with inventory control including stock transfers and physical stock audits to support efficient stock management.
• Provide accurate product information encompassing new and used vehicles as well as lifestyle merchandise.
• Respond professionally and promptly to customer inquiries via in-person, phone, email, and online chat channels, ensuring thorough follow-up as necessary.
• Accurately record customer interactions and data within the CRM platform.
• Support store supervisory duties, including vendor and supplier coordination for store maintenance and upkeep tasks.

Candidate Requirements

• Currently enrolled in Higher Nitec or Diploma programs related to Retail Management, Marketing, Service Management, Hospitality, or allied disciplines.
• Previous exposure to retail operations, hospitality, or customer service is advantageous.
• Meticulous attention to detail and a dedicated approach to delivering exceptional customer service consistent with luxury standards.
• Keen interest in luxury retail, fashion, lifestyle brands, or automotive culture is essential.
• Proactive and positive attitude with eagerness to acquire new skills and take initiative in supporting team objectives.
• Excellent communication and interpersonal abilities, confident in engaging with customers and colleagues.
• Capable of independent work and collaborative teamwork.
• Reliable, responsible, and accountable in managing daily tasks and commitments.
• Proficient with Microsoft Office suite and comfortable navigating digital systems and applications.
• Proficient English communication skills, with knowledge of additional languages considered beneficial.
• Availability to work retail shifts including evenings, weekends, and public holidays.