Information Technology Support Technician

Role overview

We are hiring a hands-on L2 IT Support Deskside Technician to support the internal IT function. The role suits someone who enjoys diagnosing technical issues, working closely with users, and ensuring systems stay reliable and productive.

Key responsibilities

• Act as second-line support for desktop and remote issues escalated from first-level support, covering hardware, software, and network-related problems.
• Identify and fix issues on Windows and/or macOS devices, including laptops, desktops, and connected peripherals.
• Set up, install, and maintain user workstations, business applications, and operating system updates.
• Administer user access and accounts through Active Directory, Azure AD, and Microsoft 365.
• Handle employee onboarding and exit workflows, including device setup, handover, and removal from service.
• Record, monitor, and update incidents and requests in the IT service management platform, ServiceNow.
• Work with higher-level support teams and external vendors to resolve more complex technical problems.

What we are looking for

• At least 2 years of experience in IT support or helpdesk positions at L1 or L2 level.
• Good working knowledge of Windows 10/11 and/or macOS environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Understanding of networking basics such as TCP/IP, DNS, DHCP, and VPN.
• Exposure to ITSM tools and an ability to follow ITIL-aligned service processes.
• Strong problem-solving ability, accuracy, and attention to detail.

Additional information

This opportunity is a contract role based in Waghäusel, Baden-Württemberg, Germany, with remote work included. The employer is bid.

Applicants who are motivated, collaborative, and ready to support a growing environment are encouraged to get in touch.

No salary or stipend amount was provided in the source.