Income Verification QA Analyst

About Checkr and Truework

Checkr builds a data platform focused on safe and fair decision-making, trusted by over 140,000 companies and millions of individuals for AI-powered verification in critical life moments such as employment, housing, transportation, childcare, and personal relationships. Recognized by Forbes Cloud 100 and Y Combinator, Checkr acquired Truework, a company innovating employment and income data access for mortgage loans, rentals, background checks, and more, transforming a legacy $5 billion industry with a customer-centric approach while functioning independently within Checkr.

Role Overview

As a QA Analyst for Income Verification at Truework, you will ensure the accuracy, completeness, compliance, and professionalism of verification reports. Your responsibilities include auditing HR Report and Outreach workflows, applying rigorous rulesets, and verifying adherence to outreach protocols via phone, email, and fax. Your efforts will enhance verifier satisfaction, minimize rework, and contribute to meeting delivery deadlines.

Key Responsibilities

• Perform audits on completed verification reports against established QA guidelines, checking for identity and entity accuracy, completeness, and data consistency.
• Conduct Outreach QA on a randomized selection of manual verifications over email, fax, phone, or third parties, ensuring proper documentation, cadence adherence, and communication professionalism.
• Validate critical data fields, identify illogical or missing information, and flag issues such as inactive targets without end dates.
• Document QA findings precisely with clear evidence and references to rules, facilitating quick corrections and knowledge sharing.
• Collaborate with Outreach and Transcription teams to resolve discrepancies, provide coaching, and reduce recurring errors.
• Maintain compliance with service level agreements (SLAs) and key performance indicators (KPIs) by timely reviews and escalation of risks in sensitive verifications.

Qualifications and Skills

• Experience or interest in quality assurance, compliance, or operational auditing within fields like background screening, lending verification, or HR operations.
• Familiarity with Truework verification processes including manual outreach and transcription best practices.
• Strong attention to detail with ability to accurately log findings and possess excellent written communication and professional manners.
• Analytical skills enabling distinction between minor and major QA issues and the capacity to recommend appropriate interventions.
• Experience working with data dashboards or sampling tools such as Looker for audits and metrics tracking.
• Knowledge of FCRA-adjacent regulations and secure handling of sensitive data.
• A proactive mindset with eagerness to take ownership, move swiftly, adapt amidst ambiguity, and raise operational standards.

Compensation and Benefits

• Hourly pay ranging from $18.27 to $23.08 in Nashville, TN, adjusted by geographic labor costs.
• Collaborative, fast-paced work environment encouraging growth and innovation.
• Learning and development budget available.
• Competitive salary paired with equity opportunities and career advancement potential.
• Fully covered medical, dental, and vision plans.
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• Flexible paid time off policy.
• Monthly wellness stipend to support employee health.

Workplace Expectations

Checkr values the benefits of in-office work, encouraging presence in their hubs (including Nashville, TN) at least three days weekly, which grants access to perks like provided lunches, commuter stipends, and stocked break areas. Relocation support may be available.

Diversity and Compliance

Checkr is dedicated to inclusive hiring across varied backgrounds and supports candidates impacted by the justice system in accordance with pertinent laws. Applicants residing in certain jurisdictions are subject to specific privacy policies regarding the use of personal data during recruitment.