In-Patient Receptionist (IP Receptionist)

Role Overview

The In-Patient Receptionist is responsible for managing the admission process of patients into the hospital, ensuring compliance with institutional protocols, and maintaining clear communication among departments. This role involves hands-on coordination with medical and administrative teams to facilitate smooth patient intake and discharge processes.

Key Responsibilities

• Register and admit in-patients following prescribed hospital guidelines.
• Verify identities and check necessary admission paperwork for accuracy and completeness.
• Guide patients and their accompanying attendants through hospital admission procedures.
• Liaise with doctors, nurses, billing, insurance, and other relevant departments to coordinate patient care and logistics.
• Prepare and maintain precise admission records in the Hospital Information System (HIS).
• Manage room assignments based on availability and hospital regulations.
• Support patient transfers, discharges, and ensure all corresponding documentation is accurately completed.
• Respond politely to telephone inquiries and assist patients and visitors efficiently.
• Safeguard patient confidentiality at all times in accordance with hospital policies.
• Handle collection of deposits and finalize admission-related paperwork when assigned.
• Ensure admission and discharge documentation is fully completed and systematically filed.
• Notify relevant departments regarding new admissions and discharges promptly.
• Maintain a tidy, orderly, and professional reception area environment.
• Adhere strictly to hospital policies, NABH standards, and patient safety protocols.
• Execute additional responsibilities as delegated by the Front Office Manager or Hospital Management.

Compensation Details

The monthly salary offered for this position ranges between INR 18,000 and INR 25,000.