HR Shared Services Specialist

About Red Sea Global Hospitality

Join Red Sea Global Hospitality, a leader in responsible development and regenerative tourism, dedicated to exceptional guest experiences and creating an outstanding work environment. Our core values—Respect, Responsibility, Passion, and Collaboration—drive us to innovate, deliver operational excellence, and sustain luxury hospitality in Saudi Arabia's Red Sea region.

Role Overview

The HR Shared Services Specialist plays a vital role within the Shared Services team, handling responsibilities related to visa management, onboarding, compliance, and diverse HR administrative duties. Acting as a key liaison among government authorities, external agencies, internal HR teams, and service providers, this position ensures accurate and timely processing of employee documentation and compliance tasks, streamlining onboarding and supporting smooth HR operations throughout the organization.

Key Responsibilities

• Initiate and monitor visa applications and renewals through governmental systems like QIWA and MUQWEEM.
• Coordinate payment processing related to visa and document attestations with the Finance department.
• Communicate with candidates and appointed agencies to provide necessary guidance and ensure prompt submission of required documents.
• Manage authentication and attestation of employment contracts with relevant government entities.
• Handle the preparation, dispatch, and receipt of all visa-related paperwork.
• Track visa approval statuses and communicate results promptly to stakeholders.
• Confirm employment start dates with candidates and property HR teams to support effective onboarding.
• Coordinate housing and accommodation arrangements in collaboration with Community Management and Housing departments.
• Facilitate temporary gate pass requests alongside Security teams.
• Manage logistics such as flight bookings and payment for new hires.
• Organize pre-arrival arrangements including airport transfers and welcome briefings.
• Enroll employees into medical and life insurance programs.
• Arrange and follow up on medical assessments, Iqama processing, payments, and document submissions.
• Support issuance of SIM cards, fingerprint registration, national address updates, bank account setup, GOSI registration, and other mandatory compliance activities.
• Maintain precise and up-to-date employee records within HR information systems.
• Systematically organize and archive HR documents, contracts, and correspondence.
• Manage the Shared Services email inbox, responding promptly to queries from employees and managers.
• Coordinate scheduling for meetings, interviews, and training sessions.
• Assist payroll operations by providing accurate employee data and resolving related inquiries.
• Generate and circulate reports monitoring shared services activities, compliance, and process effectiveness.
• Collaborate with other HR functions and operational teams to resolve issues and enhance processes.
• Execute additional administrative responsibilities to support the Shared Services team and broader HR function.

Qualifications and Experience

• Minimum education: High school diploma or equivalent; a degree in Human Resources, Business Administration, or related fields is preferred.
• Basic understanding of visa procedures, onboarding, and HR compliance requirements.
• Excellent organizational skills and effective communication abilities.
• Familiarity with government digital platforms and regulatory compliance processes.
• Proficient in Microsoft Office applications and HR management systems.
• Preferred experience in HR shared services, visa coordination, or compliance roles.
• Knowledge of Saudi government platforms such as QIWA, MUQEEM, MOFA, and Chamber of Commerce is advantageous.
• Experience handling expatriate onboarding and visa processes beneficial.

Performance Indicators

• Timely and accurate initiation and management of visa and onboarding procedures.
• Effective communication and collaboration with candidates, agencies, and internal teams.
• Completion of onboarding compliance tasks successfully and on schedule.
• Positive feedback from candidates and HR teams reflecting quality of service.
• Adherence to company policies and local labor regulations.
• Efficiency and accuracy in performing HR administrative functions.

Benefits and Perks

• Opportunities for growth and career advancement through targeted development programs.
• Competitive salary package.
• Access to exclusive perks and complimentary stays within Red Sea Global Hospitality.
• Health insurance coverage during employment.
• A diverse, collaborative, and supportive workplace promoting inclusivity.
• Employee recognition initiatives.
• Provision of daily meals during duty hours and uniform dry-cleaning services.
• Year-round social, wellness, charity, and sports events.

Diversity and Accommodation

We embrace diversity and are committed to equal opportunity employment. Reasonable accommodations are available throughout the recruitment process to support candidates’ needs.