Hospitality Manager

Role overview

ASR India Projects is looking for a Hospitality Manager to take charge of guest-facing operations and service quality. The position covers guest relations, front desk coordination, team leadership, and the overall experience delivered to visitors. This is a customer-focused, team-driven role suited to someone who can create a welcoming environment and maintain high service standards.

The organization offers competitive compensation, health and travel benefits, and a supportive workplace with room for professional growth.

Key objectives

• Manage daily hospitality operations and keep guest satisfaction at a consistently high level.
• Lead hiring, training, supervision, and performance review activities for hospitality staff.
• Work closely with front desk, housekeeping, food and beverage, events, and facilities teams to keep operations running smoothly.
• Create and improve policies, procedures, and service standards while staying aligned with applicable industry rules.
• Track budgets, financial results, and revenue opportunities to support profitability.
• Build and maintain strong relationships with vendors, suppliers, and other service partners.
• Respond quickly and effectively to guest feedback, concerns, and complaints.

Day-to-day responsibilities

• Oversee front desk work, reservations, guest services, housekeeping, and the broader hospitality function.
• Set service expectations, motivate the team, and support ongoing learning and development.
• Handle guest queries and issues in a professional manner with the goal of exceeding expectations.
• Coordinate with internal departments to ensure a smooth guest experience across all touchpoints.
• Monitor booking activity, improve occupancy levels, and maintain accurate reservation records.
• Review guest satisfaction data and introduce improvements based on trends and feedback.
• Carry out regular checks to confirm cleanliness, upkeep, and functionality of rooms and common areas.
• Negotiate with vendors and manage contracts to secure reliable and cost-effective services.
• Keep up with hospitality trends, best practices, and new technologies to enhance service delivery.

Qualifications and skills

• Bachelor’s degree in hospitality management, hotel administration, or a related subject.
• At least 5 years of hospitality management experience, ideally in upscale hotels, resorts, or similar properties.
• Knowledge of hospitality standards, regulations, and market practices in India.
• Hands-on familiarity with hospitality management systems, reservation tools, Microsoft Office, and related software.
• Strong service orientation and a genuine commitment to creating memorable guest experiences.
• Proven leadership and organizational ability to manage diverse teams and operations.
• Excellent verbal and written communication, plus strong interpersonal skills for dealing with guests, staff, and vendors.
• Ability to juggle priorities, stay composed under pressure, and perform in a fast-moving environment.
• Fluency in English, Hindi, and other regional Indian languages.

Benefits

• Competitive compensation package.
• Health and travel benefits.
• Positive workplace culture.
• Opportunities for growth and development.

Additional information

This role is described as team-oriented and customer-focused. Candidates should be detail-oriented, capable of maintaining a warm hospitality atmosphere, and comfortable managing both service quality and operational performance.