Help Desk IT Support Technician (Contract)

Job Overview

We are seeking a Help Desk IT Support Technician (Tier 1) to join a Japanese corporate client based in downtown Houston, TX. This is a contract role lasting between 6 and 12 months. The position requires a hybrid working model with a minimum of 4 days per week onsite. The role offers a pay rate between $35 and $40 per hour and includes a 401K match benefit. Note that visa sponsorship is not provided.

Working Schedule and Language Requirements

The working days are Monday to Friday during standard business hours. Proficiency in English is mandatory, while Japanese language skills are considered advantageous but not required.

Key Responsibilities

• Deliver Tier 1 technical support for PCs, laptops, mobile devices, and common business applications.
• Handle IT support requests through phone, email, remote assistance, and face-to-face interactions.
• Troubleshoot issues related to hardware, software, printers, and basic network connectivity.
• Install, configure, and maintain desktop and laptop hardware along with peripheral devices.
• Administer user accounts including password resets and basic access controls.
• Escalate complex technical problems to higher-level IT teams as necessary.
• Maintain documentation and knowledge base articles related to IT support.
• Assist with deploying hardware, replacing equipment, and managing asset inventories.
• Ensure excellent customer service while adhering to company IT policies and guidelines.
• Collaborate effectively with internal IT teams to resolve issues promptly.

Candidate Profile

• Strong communication skills with a customer-centric approach.
• Effective troubleshooting and analytical problem-solving abilities.
• Capability to prioritize tasks in a dynamic, fast-paced workplace.
• Excellent organizational skills with keen attention to detail.
• Ability to work independently as well as contribute positively in a team setting.
• Proactive mindset with eagerness to learn and grow professionally.
• Familiarity with Japanese corporate culture and business manners is a plus.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• At least 1 to 2 years of experience in Help Desk, Desktop Support, or IT Support roles.
• Hands-on experience supporting Windows PCs, Microsoft 365, and mobile devices.
• Knowledge of Active Directory, VPN, remote support utilities, and foundational networking concepts.
• Proficient in English communication.
• Preferred: Minimum 2 years of experience working with Japanese companies or supporting Japanese corporate clients.
• Japanese language skills are favorable but not mandatory.
• IT certifications such as CompTIA A+, Network+, Microsoft, or ITIL are advantageous.