Head of Operations

About Benchmark Health

Benchmark Health is a public benefit corporation dedicated to transforming behavioral health care by developing an AI-driven infrastructure that aligns stakeholder incentives toward achieving meaningful patient outcomes. Unlike other areas of medicine, behavioral health lacks clear quality metrics, making value-based care difficult to implement. Benchmark addresses this gap by partnering with health systems, primary care providers, and health plans to help patients find suitable mental health services with support from dedicated Advocates throughout their care journey. Founded by two doctors, including a former director of the National Institute of Mental Health, Benchmark aims to improve care at the population level while reducing costs.

Role Overview

As the Head of Operations, you will act as the senior operational leader managing daily business functions, building scalable processes, and acting as a strategic partner to the CEO. This full-time role requires ownership of operations, finance, and organizational growth, working closely with various internal teams and external partners to support the company’s expansion and mission.

Key Responsibilities

• Manage all daily operations, creating communication and coordination rhythms across teams to ensure alignment.
• Bridge gaps between Clinical Operations, Data, and Product teams to ensure full ownership and accountability.
• Oversee vendor relationships, and handle legal and compliance matters, escalating only critical issues to founders.
• Maintain full ownership of the company’s financial model, monitoring key business metrics and runway.
• Collaborate with an outsourced finance partner to ensure spending is aligned with financial planning.
• Develop hiring and capacity planning models tied to financial forecasts.
• Provide strategic thought leadership alongside the CEO and President in growth initiatives.
• Build operational and financial frameworks supporting partnerships with primary care, health systems, and payors.
• Manage metrics demonstrating quality of care and unit economics crucial for value-based contracts.
• Design organizational structure as the company scales, overseeing hiring, leveling, and people systems.
• Establish KPIs and operating rhythms to empower the team’s autonomous decision-making.

Candidate Profile

• Experienced senior operator who has managed operations in early-stage startups, comfortable with ambiguity and rapid growth environments.
• Strong financial literacy, capable of interpreting business metrics and partnering effectively with investors during fundraising.
• Proven team and system builder with a history of designing organizations and implementing scalable processes.
• Trusted by leadership to autonomously manage business operations and make sound decisions independently.
• A passion for impacting mental health care and alignment with the company’s mission.

Preferred Qualifications

• Over a decade of operational experience, including senior roles in early-stage startups.
• Proficiency in financial modeling and fundraising support.
• Experience scaling startups through growth stages such as seed to Series A/B.
• Autonomous leadership experience owning business outcomes.
• Exposure to healthcare or behavioral health sectors and knowledge of value-based care is advantageous.

Additional Information

• Employment is full-time.
• Compensation is competitive and based on experience.
• The position is located in Greater Boston with onsite work preferred.