Head of Customer Success, EMEA

Company Overview

Notion is an innovative AI-powered collaborative workspace where teams and individuals consolidate knowledge, projects, meetings, and AI resources into a unified platform. Serving millions of users ranging from solo professionals to large corporations, Notion aims to streamline work processes making them faster, clearer, and more integrated.

Our team, known as Notinos, exemplifies a commitment to craftsmanship, creating lasting solutions while prioritizing human-centric collaboration. We focus beyond just releasing features — we strive to set new standards for teamwork in the AI era, building comprehensive systems to manage AI agents and automate routine tasks, ultimately freeing customers to focus on meaningful work.

Role Summary

We seek a driven and customer-oriented leader to direct Customer Success for the EMEA region at Notion. Reporting to the Global Head of Customer Success, you will lead expert teams committed to maximizing product adoption and growth. You will advocate for the customer perspective and promote Notion’s vision of a connected workspace.

Key Responsibilities

• Develop and execute strategies to synchronize EMEA Customer Success operations with company objectives, focusing on adoption, retention, and growth.
• Lead and mentor Customer Success Managers covering both Scaled and Dedicated client segments within EMEA.
• Collaborate closely with Sales, Solutions Engineering, and Professional Services teams to ensure smooth onboarding and outstanding value delivery, enhancing the customer journey.
• Build and maintain strong executive relationships with critical customers, gather insights to influence product development, and represent EMEA customer interests company-wide.
• Implement robust KPI and OKR frameworks to enable data-driven management and closely monitor customer health to proactively manage risks and opportunities.
• Drive exceptional retention and expansion performance on a multimillion-euro portfolio.
• Enhance operational efficiency using customer success platforms and optimize team workflows.

Required Qualifications & Skills

• Minimum of 8 years leading Customer Success or go-to-market teams in fast-growing SaaS businesses, focusing on post-sales.
• Experience managing diverse customer groups from Commercial to Enterprise and working cross-functionally with internal teams.
• Strong leadership qualities that attract, inspire, develop, and retain top talent.
• Customer-centric mindset passionate about deeply understanding clients’ organizations and drivers of value.
• Data-oriented with the capability to establish effective performance metrics.
• Operationally disciplined with a systemic approach to managing the customer lifecycle.
• Growth mindset with resilience to learn from challenges.
• Highly adaptable in dynamic business environments.
• A focus on maximizing adoption and net dollar retention across EMEA.
• Curious and open to integrating AI tools to improve work productivity; deep AI expertise is not mandatory.

Compensation

Notion offers competitive salary packages including base pay, incentives, equity, and benefits. For this position, the anticipated total on-target earnings range from €187,000 to €209,000 annually, depending on location, role complexity, and experience.

Equal Opportunity & Accessibility

We encourage applications from candidates of all backgrounds, even those who may not meet every qualification listed. Notion is an inclusive employer committed to non-discriminatory hiring practices and equitable treatment in all employment decisions. We also provide reasonable accommodations during recruitment to ensure accessibility.

Data Privacy

Applicants acknowledge and agree that Notion and affiliates will handle their personal data in line with Notion’s Global Recruiting Privacy Policy upon submission.