Head of Customer Delivery & Implementation (Enterprise B2B SaaS)

About medflex

medflex is a rapidly growing B2B SaaS company in the healthcare sector that digitalizes and automates complex communication and process workflows for medical care centers (MVZ), clinics, and medical practices.

Role Overview

We are expanding our Enterprise Delivery organization and seek a leadership professional with proven success in managing large SaaS implementations and building teams.

Responsibilities

• Lead onboarding, implementation, and rollouts for enterprise clients.
• Manage projects and resources across several concurrent implementation initiatives.
• Build and lead teams in Delivery, Implementation, and Project Management.
• Oversee delivery KPIs including Time-to-Value, Go-Live rates, and milestone compliance.
• Standardize and scale implementation processes.
• Coordinate complex projects with multiple stakeholders.
• Collaborate with Product and Technology teams to manage requirements and feature development.
• Recruit and grow the organizational capabilities of the delivery team.

Qualifications

• At least five years of leadership experience within the enterprise B2B SaaS environment.
• Proven track record in Implementation, Delivery, or Professional Services.
• Experienced handling high-value contracts and intricate rollout processes.
• Strong focus on KPIs and process excellence.
• Demonstrated skills in team building and people leadership.
• Healthcare industry experience is advantageous and preferred.

Exclusions

• Candidates primarily from Sales, Account Executive, or Account Management backgrounds.
• Those focusing mainly on Post-Go-Live Customer Success or account maintenance roles.
• Applicants without SaaS experience.
• Profiles limited to support or helpdesk functions.

Benefits

• Working in a fast-paced startup environment.
• High degree of ownership and scope to influence outcomes.
• Direct collaboration with the founding team.
• Opportunity to work remotely.
• Competitive compensation within the upscale startup range, calibrated to experience, leadership responsibilities, and impact.