Guest Services Associate - Front Office

Position Overview

As a Guest Services Associate at Marriott International in Faridabad, Haryana, you will be instrumental in managing guest interactions at the front desk, ensuring smooth check-ins, check-outs, and room assignments. This role requires handling guest requests, processing payments, and maintaining clear communication with housekeeping and other hotel departments to meet guest satisfaction.

Key Responsibilities

• Manage all guest check-in and check-out procedures efficiently, including room allocation and changes.
• Secure payments, issue and reactivate room keys, and verify room rates according to market codes and exceptions.
• Reconcile billing for guests and communicate room availability status to relevant staff.
• Handle guest telephone calls, messages, and requests professionally, arranging transportation and providing directional assistance as needed.
• Operate the telephone switchboard and generate daily operational reports such as credit card authorizations and contingency lists.
• Count and secure cash funds at shift start and end; process various payment types and provide change accurately.
• Notify security of any theft or loss prevention concerns.
• Adhere strictly to company protocols including safety reporting, uniform standards, confidentiality, and asset protection.
• Deliver exceptional hospitality by welcoming guests warmly, addressing service needs, assisting individuals with disabilities, and expressing appreciation sincerely.
• Build positive workplace relationships, support team efforts, and respond constructively to employee concerns.
• Perform physically demanding tasks such as standing, sitting, or walking for extended periods, and handling items up to 10 pounds.
• Carry out additional duties as assigned by supervisors to maintain hotel operations excellence.

Required Qualifications and Experience

• Minimum educational requirement is a High School diploma or equivalent (G.E.D.).
• No previous work or supervisory experience is required.
• No licensing or certification necessary for this position.

Additional Details

This is a full-time non-management role based on-site in Faridabad. Marriott International is committed to equal opportunity employment and values diversity and inclusion in all its forms. The company promotes a culture of respect and holistic well-being among associates, fostering personal and professional growth. JW Marriott, part of the luxury portfolio of Marriott International, emphasizes creating a community-centric workplace with opportunities for development and recognition, delivering exceptional hospitality as the cornerstone of its service culture.