Guest Service Agent

Property Overview

Mantra Chatswood is located in Chatswood’s retail and business precinct, just north of Sydney’s central business district. The hotel features studio-style rooms, one-bedroom and two-bedroom apartments, plus a heated indoor lap pool for guest use. When you’re off duty, you can enjoy Sydney Harbour views from the North Shore, explore dining spots, try the local fairground ride, or browse a vintage market nearby.

Role Purpose

This position is the first point of contact for guests and helps create a welcoming first impression that shapes the rest of their stay. You’ll support guests from arrival through departure while contributing to a smooth, memorable hospitality experience.

Key Duties

• Deliver a polished and welcoming arrival and departure experience so guests feel valued throughout their stay.
• Communicate clearly with both guests and team members to keep operations running smoothly.
• Assist guests with issues and turn service challenges into positive outcomes whenever possible.
• Explain hotel facilities, amenities, and services with confidence and product knowledge.
• Share helpful local recommendations for nearby attractions, dining, and neighbourhood highlights.
• Accurately process reservations and maintain guest account information.

Skills and Experience

• Prior exposure to hotel front office or reception work is beneficial.
• A proactive mindset focused on exceeding guest service expectations.
• Comfortable working both collaboratively and on your own.
• Strong ability to juggle multiple tasks, stay calm under pressure, and manage time well.
• Good written and spoken communication skills.
• Availability for rotating shifts, including nights, overnight shifts, weekends, and public holidays.

Accor Benefits

• ALL Heartist Membership, offering discounts on accommodation and food and beverage worldwide.
• Discounts for family and friends across selected accommodation, services, and events.
• Access to the Accor Live Limitless loyalty program to earn status and reward points on stays around the world.
• Training and development support through Accor Academy and Typsy.
• Opportunity to connect with a global network of more than 300,000 Accor professionals.
• Career growth opportunities across a worldwide hotel group with more than 400 hotels in the Pacific and over 5,000 properties in 110 countries.

Culture

Accor describes itself as an inclusive employer that welcomes people as they are and supports growth and learning so work can have meaning. The company values diverse teams and encourages applicants to share their story.

Additional Information

This role is based onsite in Chatswood, New South Wales, Australia. The posting does not specify salary, stipend, number of openings, start date, or application deadline.