Guest Service Agent - Front Office at Grand Mercure Bangalore

About Grand Mercure Bangalore

Grand Mercure Bangalore features 126 suite-style rooms equipped with kitchenettes, blending the privacy of a residence with the luxury of a hotel. Our suites are spacious, modern, and designed to provide a comfortable experience for both business and leisure travelers. Amenities include flat-screen televisions, DVD players, music systems, Wi-Fi, and 24-hour room service.

The hotel prides itself on its culinary offerings with two dining venues: 'The Verandah' for global cuisine and 'By The Blue', a poolside RestoBar offering Indian-inspired dishes.

Role Summary

We are looking for a dedicated Guest Service Agent (GSA) to be the welcoming face of our hotel in Bangalore, delivering exceptional customer service and ensuring guest satisfaction through efficient front office operations.

Key Responsibilities

• Greet guests warmly upon arrival, creating a positive first impression.
• Manage the check-in and check-out processes with precision and care.
• Address guest questions, requests, or concerns promptly and professionally.
• Keep abreast of hotel services, local attractions, and events to assist guests knowledgeably.
• Work collaboratively with other hotel departments to provide coordinated guest experiences.
• Handle room bookings, alterations, and cancellations using the property management system.
• Manage financial transactions at the front desk ensuring accuracy.
• Maintain cleanliness and organization of the front desk area.
• Adapt to rapidly changing priorities and multitask effectively under pressure.
• Liaise with housekeeping to ensure rooms are ready and handle special guest requests.
• Assist with luggage handling and arrange guest transportation as needed.
• Efficiently resolve overbooking and room type allocation challenges.
• Conduct daily audits of guest accounts to identify and correct discrepancies.
• Participate in upselling efforts to enhance the guest experience and boost revenue.
• Stay informed about promotions, packages, and loyalty programs to inform guests accurately.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
• Strong command of English, both spoken and written.
• Excellent customer service attitude with a professional and welcoming demeanor.
• Experienced in using hotel management software and proficient with computer operations.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Additional Information

Accor embraces diversity and inclusion by valuing individual uniqueness and prioritizing skills and qualities in recruitment and career advancement. We aim to provide meaningful employment, foster a supportive and inclusive workplace culture, and promote the growth of all employees, including those with disabilities. Applicants are encouraged to disclose any specific accommodations they may need during the hiring process.