Stellenbeschreibung

About the role

This position focuses on running effective HR shared services, strengthening the employee journey, and improving HR operations through AI and digital tools such as Lark. The role suits someone who performs well in a dynamic setting, adapts quickly to change, and enjoys creating HR processes that can scale across teams and regions.

Global HR operations

Handle the complete employee journey, from joining formalities and probation to transfers, promotions, contract extensions, and exit processes.
Draft employment agreements, payroll-related documents, HR letters, and other employment records.
Keep employee data accurate and up to date across HR platforms.
Work with regional HR teams to support compliance with internal policies and local employment laws.
Coordinate HR operational requirements with Payroll, Finance, IT, Legal, and other internal teams.

HR shared services

Act as the primary contact for employee HR queries.
Provide prompt, professional support while meeting defined service-level commitments.
Manage HR files, records, and documentation in an organized manner.
Support HR administration across several countries and time zones.
Protect the confidentiality and correctness of employee information.

AI & digital enablement

Use AI-based tools to raise HR productivity and streamline work.
Create AI prompts, templates, and knowledge materials for HR processes.
Spot opportunities to automate recurring HR tasks.
Assist with HR digital transformation efforts and ongoing improvements.
Review new HR technologies and suggest better ways of working.

Lark administration and automation

Manage Lark HR modules, including employee profiles, approvals, org structures, and workflow setup.
Design and refine workflows using Lark Base, Automation, and Approval tools.
Build HR dashboards and reporting solutions within Lark.
Maintain HR knowledge repositories and digital records.
Train employees and managers on automation workflows related to HR.

Global employee engagement

Support global onboarding and orientation activities.
Help run engagement programs, recognition initiatives, surveys, wellness activities, and company events.
Coordinate internal HR communications across international locations.
Partner with regional HR teams to maintain a consistent employee experience.
Review engagement data and propose improvements.

Process improvement

Create, review, and update HR SOPs and process documents.
Align HR workflows across countries and business units.
Lead continuous improvement efforts to boost efficiency.
Track HR operational KPIs and recommend changes based on data.
Find opportunities to cut down manual work through automation.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field.
At least 3 years of experience in HR operations, HR shared services, or HR administration.
Background in regional or global HR support is an advantage.
Experience in a fast-moving multinational environment is highly preferred.

Technical skills

Advanced working knowledge of Lark, including Approval, Base, Automation, Wiki, and Messenger.
Comfort using AI tools to improve workflows and output.
Strong Excel or Google Sheets capability.
Solid experience using HRIS platforms.
Excellent documentation and reporting ability.

Core competencies

Strong ownership and accountability
Growth-oriented mindset
Ability to adapt in a changing environment
Teamwork and collaboration
Communication and stakeholder management
Continuous improvement focus
High attention to detail
Strong organizational ability
Problem-solving skills
Ability to manage multiple priorities
Integrity and discretion

Preferred qualifications

Experience applying AI solutions in HR.
Experience with workflow automation.
Experience supporting global HR operations.
Experience developing SOPs and HR knowledge bases.
Experience with employee engagement initiatives.
Familiarity with HR analytics and dashboard reporting.

Global HR Shared Services Specialist (AI & Digital Enablement)

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