General Manager

About Choolaah Indian BBQ

Located at 1903 West 25th Street, Cleveland, OH 44113, Choolaah is a unique dining concept inspired by the traditional community ovens where family and friends gather to share food and stories, creating meaningful connections. We focus on delivering joyful experiences to our guests through exceptional service and quality.

Role Overview

We are seeking a passionate General Manager to lead daily operations of a single Choolaah restaurant. The General Manager plays a critical role in fostering a culture of excellence and ensuring every guest leaves delighted. This leader will inspire, mentor, and develop the restaurant management team while overseeing financial performance and operational standards across all shifts.

Key Responsibilities

• Ensure the restaurant is consistently neat, clean, organized, and fully operational according to company standards.
• Master all operational and management processes, maintaining 100% adherence to standards across all volumes and times.
• Hold the team accountable for executing standards flawlessly and provide daily coaching on operational excellence.
• Drive sales growth by focusing on quality, accuracy, hospitality, speed of service, cleanliness, staff, and value.
• Recruit, develop, and maintain a high-performing team of up to 30–40 employees, serving as a mentor and servant leader.
• Motivate the team to exceed brand standards and consistently surpass guest expectations.
• Engage personally with guests to create joyful, memorable experiences and embody the company’s vision, mission, and values.
• Meet financial and operational goals while continually pushing sales growth.
• Foster a respectful partnership environment and provide constructive feedback to employees.
• Lead safety programs and promote social responsibility within the community.
• Maintain open availability including weekends, committing to a minimum of 50 work hours per week.

Requirements and Expectations

• Demonstrated dedication to a strong work ethic and continuous improvement.
• Exceptional leadership qualities combined with visionary insight and integrity.
• Ability to adapt with resilience and resourcefulness under pressure.
• Availability to work extensive hours, including weekends.

Benefits and Perks

• Potential total compensation over $80,000 annually.
• Schedule supporting work-life balance with restaurant closing by 9pm and holidays off.
• Comprehensive benefits including 401(k), medical, vision, and dental insurance.
• Fifteen days of paid time off.
• Opportunities for professional growth within a fresh, fast-growing restaurant concept.